SHANNKA EDMONDS
KILLEEN,United States
Summary
Methodical Quality Improvement Coordinator well-versed in conducting care and clinical staff assessments. Clear and concise communicator with an insightful and diligent approach.
Overview
9
9
years of professional experience
Work History
Quality Process Improvement Coordinator
SENTEL
BARGRAM, AFGHNISTAN
01.2012 - 11.2014
- Developed quality improvement plans, policies and operational guidelines.
- Documented and reported issues with compliance, standards of care and quality assurance requirements.
- Checked patient conditions and records to evaluate care.
- Compiled review data and produced detailed reports.
- Evaluated competency of clinical staff, documenting performance and recommending improvements.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Specified quality requirements of raw materials with suppliers.
- Implemented new quality assurance and customer service standards.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Tracked quality issues with external customers, suppliers and internal plant operations.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Property Specialist
Kellogg, Brown & Root
KIRKUK, IRAQ
04.2009 - 12.2011
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Promptly responded to tenant complaints and concerns for over 40 properties.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
- Assessed property, compiled information and wrote reports regarding findings for submission to director.
- Communicated with landlord regarding building and tenant issues.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Scheduled outside contractors for major maintenance issues.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
Material Control Supervisor
Kellogg, Brown & Root
FALLUJAH, IRAQ
03.2006 - 11.2011
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Verified shipment details and progress according to schedules to maximize production success.
- Trained, mentored and monitored employees to boost compliance with performance and quality standards.
- Lead team of [Number] employees packaging, palletizing and shipping up to [Number] boxes per day.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
- Strengthened structures and achieved business metrics by implementing World Class Manufacturing tools and processes.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Supervised and directed 10 + material control employees across multiple work teams in fast-paced manufacturing settings.
Education
High School Diploma -
N/A
LOUISIANA1998
Skills
- Process Improvement Initiatives
- Process Documentation
- Final Product Approvals
- Utilization Management
- Continuous Quality Improvement (CQI)
- Quality Assurance Requirements
- Quality Control Procedures
- Quality Improvement
Timeline
Quality Process Improvement Coordinator
SENTEL
01.2012 - 11.2014
Property Specialist
Kellogg, Brown & Root
04.2009 - 12.2011
Material Control Supervisor
Kellogg, Brown & Root
03.2006 - 11.2011
High School Diploma -
N/A
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