Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRYSTAL KALTENBACH

Olathe

Summary

Proficient and detail oriented quality control in food and customer service. Excellent organization skills with an ability to maintain clean work area. Capable of multitasking or putting focus on individual tasks. Strong drive and persistence when learning new tasks.


Experienced with managing store operations and ensuring optimal customer experiences. Utilizes strategic planning and team coordination to streamline processes. Track record of effective inventory control and staff development.


Knowledgeable Back End Administrator with proven track record in managing sales operations and supporting sales teams effectively. Demonstrated ability to streamline processes, enhance customer satisfaction, and coordinate sales activities seamlessly. Leveraged strong communication and organizational skills to foster productive client relationships and drive team collaboration.

Overview

6
6
years of professional experience

Work History

Store Supervisor

Freddy's Frozen Custard & Steakburgers
07.2024 - 09.2025
  • Supervised daily store operations, ensuring adherence to company policies and standards.
  • Enhanced customer experience through attentive service and prompt resolution of issues.
  • Implemented visual merchandising strategies, enhancing product presentation and customer engagement.
  • Monitored inventory levels, coordinating restocking processes to maintain optimal supply availability.
  • Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
  • Conducted performance evaluations, providing constructive feedback to team members for continuous improvement.
  • Collaborated with upper management on strategic initiatives to drive store profitability and efficiency improvements.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.

Inside Sales Coordinator

Digital Ally
11.2020 - 06.2024
  • Coordinated communication between sales team and internal departments to streamline order processing.
  • Supported team members by sharing best practices and knowledge, fostering a collaborative work environment.
  • Used CRM software to maintain detailed contact logs and account records.
  • Implemented CRM tools to enhance customer relationship management and tracking.
  • Managed sales documentation ensuring accuracy and compliance with company policies.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Coordinated with warehouse department to pull products for customers.
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
  • Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
  • Researched customer issues and implemented solutions that proved to be efficient and effective.

Front of House Trainer

Freddy’s Frozen Custard and Steakburgers
10.2019 - 11.2020
  • Implemented training for front of house staff, enhancing service standards.
  • Assisted management in identifying areas for improvement, resulting in increased overall performance.
  • Evaluated employee performance regularly, offering constructive feedback and guidance for continued success.
  • Increased compliance with safety regulations through thorough staff training on proper procedures and protocols.
  • Conducted regular performance evaluations to identify areas for improvement and provide constructive feedback.
  • Mentored junior staff in best practices for guest interactions and conflict resolution techniques.
  • Collaborated with management to align training objectives with organizational goals and service vision.
  • Reduced employee turnover by implementing effective training for new hires.
  • Established strong rapport with team members, cultivating trust and open lines of communication vital for successful collaboration.
  • Implemented role-play scenarios as part of the training program, allowing staff members to practice problem-solving skills in real-life situations.

Education

High School Diploma -

Olathe North High School
Olathe, KS
05.2017

Skills

  • Customer service
  • Multitasking and organization
  • Problem-solving
  • Team building and leadership
  • Employee training and Coaching
  • Handling complaints
  • Conflict resolution
  • Cash management
  • CRM, Microsoft, and Outlook software proficiency
  • Organizational effectiveness
  • Technical aptitude
  • Effective time management

Timeline

Store Supervisor

Freddy's Frozen Custard & Steakburgers
07.2024 - 09.2025

Inside Sales Coordinator

Digital Ally
11.2020 - 06.2024

Front of House Trainer

Freddy’s Frozen Custard and Steakburgers
10.2019 - 11.2020

High School Diploma -

Olathe North High School

Similar Profiles

CREATE PROFILE