Crystal Karim
Fresno,CA
Summary
Detail-oriented team player with strong organizational skills. and have the ability to handle projects with a high degree of accuracy, effective communication skills, and dedication to the mission.
Overview
22
22
years of professional experience
Work History
Supervising Office Assistant II
Fresno County Department of Behavioral Health-Adult Services Division
4441 E. Kings Canyon Rd., Fresno, CA 93702
12.2014 - Current
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Adhered to all confidentiality requirements at all times.
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Strong leader of customer support staff.
- Promptly responded to inquiries and requests from prospective customers.
- Facilitated inter-departmental communication to effectively provide customer support.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Trained staff on operating procedures and company services.
- Identified individual development needs with appropriate training.
- Fostered an environment which encouraged continual process improvements.
- Effective liaison between customers and internal departments.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Managed work flow to exceed quality service goals.
Supervising Office Assistant II
Fresno County Department of Public Health- Communicable Disease Division
1221 Fulton Mall, Fresno, CA 93721
04.2002 - 12.2014
- Managed work flow to exceed quality service goals and the demands of being a clerical and operations supervisor in numerous Fresno County Public Health clinics such as; Immunizations, Communicable Disease Investigations, Public Health Emergency Preparedness Program from July 2010 to December 2014, Tuberculosis Control Clinic, Specialty Clinic and Early Intervention Program from April 2002 to June 2010
- Developed highly empathetic relationships with the public and coworkers and earned a reputation for exceeding service standard goals.
- Fostered an environment which encouraged continual process improvements.
- Identified individual development needs with appropriate training.
- Trained staff on operating procedures and company services.
- Scheduled staff shifts to cover peaks and lulls to ensure excellent customer service.
- Facilitated inter-departmental communication to effectively provide customer support.
- Strong leader of customer support staff.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Promptly responded to inquiries and requests from prospective customers.
- Met all customer call guidelines including service levels, handle time and productivity.
- Adhered to all confidentiality requirements at all times.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other supervisors.
- Met all client call guidelines including service levels, handle time and productivity.
- Investigated and assisted in resolving patient challenges regarding obtaining public health services, link patients to financial assistance programs like Medi-Cal, TB Cal, Family PACT, CHDP and Waivers.
Timeline
Supervising Office Assistant II
Fresno County Department of Behavioral Health-Adult Services Division
12.2014 - Current
Supervising Office Assistant II
Fresno County Department of Public Health- Communicable Disease Division
04.2002 - 12.2014
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