Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Keel

Tunnel Hill,Ga.

Summary

Experienced Call Center/ Customer Service Representative with Supervisory Experience. Proficient in overseeing multiple tasks and managing employees. Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader comfortable in both call center environments and working remotely.

Overview

13
13
years of professional experience

Work History

Call Center Supervisor

Unicor Industries
Tallahassee, Florida
08.2007 - 06.2013
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Supervised 50 or more Call Center Agents in providing excellent customer service to callers requiring assistance obtaining both personal and business information.
  • Increased efficiency and productivity through effective training regarding customer service protocols and call resolution techniques.

Data Entry Operator

Unicor Industries
Tallahassee , FL
07.2013 - 09.2016
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Verified data files prior to entry to maintain high data accuracy.

Customer Service Representative

Frost Cuttlery
Ootlewah, TN
11.2016 - 07.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.

Construction Wireman/ Apprentice Electrician

Lawson ElectricLawson Electric
Chattanooga, TN
10.2018 - 10.2020
  • Reviewed blueprints, specifications and drawings to understand electrical project dimensions.
  • Observed all federal, state, local and corporate security guidelines to prevent accidents and avoid mishaps.
  • Installed and tested fire, safety and lighting systems for both residential and commercial customers.
  • Identified electrical issues and performed troubleshooting tasks to effectively resolve problems.

Remote Scheduling Representative

Wickenburg Call Center
Remote
06.2021 - 11.2021
  • Scheduled appointments for Cardiology and Pulmonology patients, placing them with Doctors based on their insurance.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered patients questions or transferred them to the nurse or doctor's office that could do so.
  • Worked remotely with integrity and professionalism, appreciative of the convenience it afforded myself and my family.

Education

No Degree - Business Administration And Management

Tallahassee Community College
Tallahassee, FL

Skills

  • Supervisory Abilities
  • Call Center Software
  • Scheduling and Coordinating
  • Customer Needs Assessments
  • Team Management
  • Technical Proficiency
  • Data Communications
  • Friendly and Relatable
  • Customer Care
  • Confidence and Drive

Timeline

Remote Scheduling Representative

Wickenburg Call Center
06.2021 - 11.2021

Construction Wireman/ Apprentice Electrician

Lawson ElectricLawson Electric
10.2018 - 10.2020

Customer Service Representative

Frost Cuttlery
11.2016 - 07.2018

Data Entry Operator

Unicor Industries
07.2013 - 09.2016

Call Center Supervisor

Unicor Industries
08.2007 - 06.2013

No Degree - Business Administration And Management

Tallahassee Community College

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Crystal Keel