CRYSTAL KELLER-DALBERT
Killeen
Summary
Versatile and results-driven professional with a robust background in casualty claims handling at CSAA Insurance Group. Excelled in claims resolution and customer service, enhancing claimant satisfaction and efficiency. Skilled in Microsoft Office and social media management, demonstrating a unique blend of technical and interpersonal abilities. Proven track record of improving procedural practices, showcasing analytical and communication skills.
Overview
14
14
years of professional experience
Work History
Casualty Claims Adjuster
CSAA Insurance Group
Colorado Springs
02.2016 - 11.2024
- Process and facilitate vehicle accident claims, ensuring compliance with policies and regulations.
- Analyze claim details, assess liability, and negotiate settlements in a timely manner.
- Manage high-volume caseloads while maintaining accuracy and efficiency.
- Coordinate with policyholders, medical professionals, and legal teams to ensure fair claim resolution.
- Collaborated with internal departments such as underwriting and risk management to ensure that appropriate action is taken on each claim.
- Conducted periodic reviews of existing procedures and practices related to claims handling in order to identify opportunities for improvement.
- Liaised with external stakeholders such as attorneys, medical providers, adjusters and law enforcement personnel when necessary.
Telephone Operator
The Westin Savannah Harbor Golf Resort and Spa
Savannah
03.2013 - 06.2014
- Managed and directed incoming calls to appropriate departments, ensuring seamless communication.
- Maintained detailed records of guest requests, service transactions, and follow-ups.
- Developed expertise in administrative coordination and data entry.
- Followed up with open calls to offer further assistance and close out issues.
- Transferred calls as necessary to appropriate departments or personnel.
- Navigated multiple computer systems simultaneously while speaking with customers on the phone.
Guest Service Representative
The Courtyard by Marriott Savannah Midtown Clear Channel Radio
Savannah
04.2011 - 03.2013
- Assisted guests with check-ins and check-outs in a timely manner.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Handled customer inquiries, complaints, and service requests with professionalism.
- Maintained accurate financial records by processing payments and issuing credits.
- Ensured compliance with company policies while handling sensitive customer information.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Accepted methods of payment and applied credits to accounts accordingly.
- Greeted and assisted guests entering and exiting.
- Resolved guest complaints in a professional manner.
- Offered guests beverages and refreshments upon check-in.
- Monitored security cameras to ensure safety of customers and staff.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Filed and completed all shift paperwork.
- Maintained the upkeep of the facility.
- Provided guidance to new team members on how to perform tasks correctly.
- Excelled in obtaining superior ratings as an agent throughout all years of employment.
Intern
Clear Channel Radio
Savannah
08.2012 - 12.2012
- Assisted in organizing and executing community outreach events.
- Managed social media pages and developed engagement strategies.
- Provided administrative support for media campaigns and promotions.
- Assisted in community outreach events.
- Created and Maintained all social media content
- Rewarded contestants with prizes.
- Assisted in providing content for broadcast
Education
Bachelor's - Mass Communications General
University of Colorado at Colorado Springs
Colorado Springs, CO12.2015
None - Mass Communications
Savannah State University
Savannah, GA12.2013
Diploma - College Prepatory
Lucy Craft Laney Comprehensive High School
Augusta, GA12.2007
Skills
- Microsoft Office
- Adobe Premiere Pro CS6
- Settlement determination
- Insurance law
- Damage assessment
- Policy interpretation
- Claims investigation
- Liability analysis
- Claim resolution
- Casualty claims handling
- Coverage verification
- Pro Tools
- Claims Processing
- Medical Billing
- Video Production
- Social Media Management
- Video Editing
- Filming
- Customer Service
- Sales Experience
- Insurance
- Analysis Skills
Willing To Relocate - Location
Killeen, TX
Personal Information
Authorized To Work: US for any employer
References
References available upon request.
Timeline
Casualty Claims Adjuster
CSAA Insurance Group
02.2016 - 11.2024
Telephone Operator
The Westin Savannah Harbor Golf Resort and Spa
03.2013 - 06.2014
Intern
Clear Channel Radio
08.2012 - 12.2012
Guest Service Representative
The Courtyard by Marriott Savannah Midtown Clear Channel Radio
04.2011 - 03.2013
Bachelor's - Mass Communications General
University of Colorado at Colorado Springs
None - Mass Communications
Savannah State University
Diploma - College Prepatory
Lucy Craft Laney Comprehensive High School
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