Crystal Kelly
Business Owner
Colorado Springs,CO
Summary
Dynamic business leader with a proven track record at Fixed Automotive LLC, excelling in customer relations and strategic planning. Recognized for enhancing profitability through cost control and fostering team collaboration. Adept at financial management and committed to delivering exceptional service, driving consistent revenue growth and operational excellence.
Overview
20
20
years of professional experience
Work History
Business Owner
Fixed Automotive LLC
01.2019 - Current
- Enhanced customer rapport with effective and diligent interaction.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
Cashier Team Lead
7ELEVEN
04.2022 - 07.2022
- Maintained accurate records for shift changes.
- Resolved questions and completed service requests efficiently.
- Facilitated problem-solving through customer and team interaction.
- Executed customer payment processes and managed returns efficiently.
- Maximized service efficiency by stepping in during staff shortages.
- Utilized supportive methods to train, mentor, and develop new cashiers for improved performance.
- Contributed to an enjoyable shopping environment by maintaining clean checkouts.
- Conducted thorough audits of shift-end cash balances for consistent accuracy.
- Cultivated strong connections with repeat customers through positive service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Full Time Live-In Nanny
Kilee & Jason Kent
10.2005 - 02.2010
- Developed balanced food options tailored to individual diet plans.
- Performed various housekeeping responsibilities, maintaining cleanliness in all living spaces.
- Developed a nurturing atmosphere to build confidence among nanny and family members.
- Guaranteed proper care through timely administration of medications and essential first aid.
- Managed family schedules and appointments, improving daily workflow.
- Created efficient bedtime schedules fostering better sleep patterns in young individuals.
- Demonstrated capable flexibility in adjusting to evolving family situations and schedules, maintaining excellent childcare services.
- Maintained a secure environment by supervising children during playtime sessions.
- Ensured proper alignment with parental expectations through effective behavior management.
- Strengthened interpersonal skills and emotional maturity through robust communication.
- Coordinated extracurricular activities such as sports practices or music lessons to promote well-rounded development.
- Communicated effectively with children of various ages to establish rapport and understand individual needs appropriately.
Education
General Studies - Basic Studies
12.2007
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Work Planning and Prioritization
- Employee training
- Team collaboration and leadership
- Performance improvement
- Business development
- Strategic Decision-making
- Issue resolution
- Professional networking
- Budget control
- Operations management
- Bookkeeping
- Cost control and budgeting
- Quality assurance
- Staff hiring
- Financial management
- Strategic planning
- Start-up operations
- New business development
- Staff management
- Task delegation
- Financial administration
- Vendor relationship management
- Cost analysis and savings
- Regulatory compliance
- Human resources management
- Organizational development
- Employee development
- Verbal and written communication
- Entrepreneurial leadership
- Decision-making
- Customer service management
- Team leadership
- Business management
- Marketing strategies
- Effective leader
- Scheduling
- Goal setting
- Business leadership
- Performance improvements
- Employee scheduling
- Desktops, laptops, and mobile devices
- Records organization and management
- Administrative management
- Organizational structuring
- Staff training/development
- Proficient in software
- Sales tracking
- Inventory management
- Calendar management
- Hiring and onboarding
- Receptionist
Timeline
Cashier Team Lead - 7ELEVEN
04.2022 - 07.2022
Business Owner - Fixed Automotive LLC
01.2019 - Current
Full Time Live-In Nanny - Kilee & Jason Kent
10.2005 - 02.2010
Miller Education - General Studies, Basic Studies
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