Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Kennedy

Elmore City,Oklahoma

Summary

Dynamic administrative professional with proven expertise at YMCA Camp Classen, excelling in customer service and operational efficiency. Recognized for enhancing client relations and implementing effective documentation processes. Proficient in Microsoft Office Suite and skilled in problem-solving, consistently delivering exceptional results in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

YMCA Camp Classen
Davis, USA
05.2025 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and distributed incoming mail to expedite responses to client inquiries.
  • Created and maintained administrative processes and procedures to enhance efficiency and accuracy.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Provided daily support to coworkers and staff by assisting with various tasks and projects.
  • Sought methods to improve daily operations, client communications, recordkeeping, and data entry.

Assistant Area Manager

Wing Financial DBA Jackson Hewitt
Oklahoma, USA
12.2024 - 04.2025
  • Generated repeat business through exceptional customer service.
  • Conducted regular inventory counts to verify stock levels and forecast future needs, ensuring accurate stock management.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Resolved customer issues proactively, maintaining positive relations and implementing corrective actions to enhance satisfaction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and facilitated skill development exercises to improve team capabilities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Cook's Assistant

Paulsvalley Sr Center Souther Oklahoma Resources
Pauls Valley, USA
09.2024 - 12.2024
  • Prepared fruits and vegetables by washing, peeling, and cutting to ensure readiness for cooking or serving.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Followed food safety practices and sanitation guidelines.
  • Maintained cleanliness of work areas, equipment, and utensils to uphold food safety standards.
  • Monitored food temperature, discarding items not stored correctly.
  • Stocked and rotated food items according to expiration dates.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Supported kitchen operations by efficiently setting up and breaking down stations before and after service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained composure and work quality while under stress.
  • Resolved problems, improved operations and provided exceptional service.
  • Maintained high personal grooming standards and uniform presentation.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Moved heavy materials to designated locations to facilitate workflow.
  • Designed and applied innovative strategies to address challenging issues.

Tax Professional

Jackson Hewitt
Sulphur, USA
01.2023 - 03.2024
  • Achieved ranking as the top preparer in my area and 1668 nationally out of thousands.
  • Ensured customers received optimal tax options, contributing to client retention and providing support to tax preparers and CSAs.
  • Resolved office issues by troubleshooting problems and implementing effective solutions, alongside managing phone inquiries, scheduling appointments, and completing daily accounting tasks.

Lab collection specialist/Billing

Navis clinical Laboratories/Cordant Health solutions
Elmore City, USA
05.2022 - 03.2024
  • Streamlined Medicaid billing process and facilitated pre-authorization requests, improving timely billing efficiency.
  • Assisted in retaining client services by clarifying necessary changes to resolve billing issues.
  • Researched and identified key billing procedures to enhance understanding and execution of tasks.

Education

General Education -

Lindsay High school
Lindsay, OK
12.2002

Elementary Music Education -

East Central University
Ada, OK

Associates - business, advertising

SOUTHWESTERN oklahoma university
Weatherford, Oklahoma

Skills

  • Lab collection
  • Billing
  • Problem solving
  • Computer proficiency
  • Customer service
  • Time management
  • Communication skills
  • Computer literacy
  • Microsoft word
  • Documentation review
  • Microsoft excel
  • Leadership
  • Letter preparation
  • Records retrieval
  • Memo preparation
  • Filing
  • Reception oversight
  • Bookkeeping
  • Mail handling
  • Back office operations
  • Professional and mature
  • Document preparation
  • Multi-line telephone systems
  • Report transcription
  • Complex Problem-solving
  • Spreadsheet development
  • Office administration
  • Statistical data gathering
  • Computer skills
  • Self-starter
  • Medical billing
  • Operational processes
  • Information security
  • Data collection
  • Document control
  • Microsoft Word
  • Typing proficiency
  • Multi-line telephone system operation
  • Spreadsheets
  • Calendar management
  • Transporting files
  • Microsoft PowerPoint
  • Scheduling and calendar management
  • Process optimization
  • Medical terminology
  • Filing and data archiving
  • Accounting support
  • Travel arrangements
  • Microsoft Office Suite
  • Scholarship discovery
  • Data organization
  • Account management
  • Record preparation
  • Database entry
  • Internet research
  • Supervising staff
  • Client relations
  • Performance improvement
  • Strong interpersonal skills
  • Skype
  • Microsoft
  • Financial statement review
  • Benefits documentation
  • Tax reporting
  • IRS communication
  • Individual returns preparation
  • Direct IRS filing
  • Tax-related research
  • Documentation filing
  • Income documentation
  • Tax advising
  • Tax compliance
  • Virtual tax interviews
  • Data inputting
  • Quality improvement
  • Account reconciliation
  • Risk management
  • Staff development
  • Tax law
  • Records management
  • Efficient nature
  • Organization skills
  • Information processing
  • Storage procedures
  • Tax liability management
  • QuickBooks proficiency
  • Tax planning
  • Filing system management
  • Tax law compliance
  • Data gathering
  • Verbal/written communication
  • Tax return preparation
  • Multi-state tax filing
  • Relationship building
  • Local, state, and federal tax returns
  • Client communication
  • Year-end tax provision proficiency
  • Research/due diligence
  • Financial statements
  • Financial management
  • Training and mentoring
  • Delegation
  • Operational efficiency
  • Recruiting and interviewing
  • Orientation and training
  • Customer relations
  • Performance evaluation
  • Retail operations management
  • Team leadership
  • Employee engagement
  • Task delegation
  • Orientating and training
  • Staff management
  • Money handling
  • Verbal and written communication
  • Microsoft office expertise
  • Workload management
  • Adaptability and flexibility
  • Resource allocation
  • Decision-making
  • Team building
  • Customer service and satisfaction
  • Inventory management
  • Conflict resolution
  • Graphic and media design
  • Meeting facilitation
  • Policy enforcement
  • Employee scheduling
  • Schedule oversight
  • Customer rapport
  • Employee supervision
  • Compliance
  • Data entry
  • Document management
  • Office procedures

Timeline

Administrative Assistant

YMCA Camp Classen
05.2025 - Current

Assistant Area Manager

Wing Financial DBA Jackson Hewitt
12.2024 - 04.2025

Cook's Assistant

Paulsvalley Sr Center Souther Oklahoma Resources
09.2024 - 12.2024

Tax Professional

Jackson Hewitt
01.2023 - 03.2024

Lab collection specialist/Billing

Navis clinical Laboratories/Cordant Health solutions
05.2022 - 03.2024

General Education -

Lindsay High school

Elementary Music Education -

East Central University

Associates - business, advertising

SOUTHWESTERN oklahoma university

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Crystal Kennedy