Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Kervick

Fairless Hills,PA

Summary

Organized and dedicated Administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

20
20
years of professional experience

Work History

Administrative Assistant

Agostino Foods
01.2013 - 02.2024
  • Assisted with day-to-day operations supporting management and production team as needed ensuring efficient workflow.
  • Answered multi-line phone system, routing calls, relayed messages, responded to emails, faxes and other inquiries from/to staff, customers and vendors.
  • Processed customer orders accurately and efficiently according to established procedures.
  • Managed customer and vendor accounts, ensuring all needs are taken care of as agreed and on time.
  • Customer/vendor account maintenance, including recording and updating account information into In-House System.
  • Reviewed production and warehouse inventory on a weekly basis to procure goods and or services as requested by purchase requisitions/PO# suggestions and obtain cost. Proactively ordered necessary items before depletion to avoid workflow disruptions.
  • Verify all customer/vendor order confirmations, received and updated order/PO due dates and pricing when appropriate. Update all customer/vendor pricing in system.
  • Retrieved reports and printed documents for co-workers to assist with company workflow.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company. Communicated with customers about new product options, updated product listings in system.
  • Obtained quotes and organized all logistics needs for inbound and outbound customer/vendor orders.
  • Resolved customer/vendor issues (billing, shortages etc.) with upper management when requested.
  • Greeted customers / visitors warmly, providing assistance as needed.
  • Offered coverage in other areas to relieve staff during absences or breaks. Other duties as requested.

Office Manager

Triangle Transport
01.2004 - 01.2012
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Provided exceptional customer service when addressing client / driver inquiries or concerns via phone calls or email correspondence.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed driver payroll ensuring all were paid accurately and timely.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Organizing accounts payable, accounts receivable, petty cash, office supplies.
  • Coded and entered daily invoices with in-house software program.
  • Managed office budget to handle inventory, postage and vendor services.
  • Managing office equipment and arranging any repairs or replacements
  • Reviewed completed work to verify consistency, quality and conformance.

Education

Associate Degree - Medical Billing & Coding

Bucks County Community College
Newtown, PA

High School Diploma -

Harry S Truman High School
Levittown, PA

Skills

  • Office Administration
  • Customer Service
  • Computer Skills
  • Time Management
  • Verbal Communication
  • Scheduling
  • Data Entry
  • Active Listening
  • Problem-solving abilities

Timeline

Administrative Assistant

Agostino Foods
01.2013 - 02.2024

Office Manager

Triangle Transport
01.2004 - 01.2012

Associate Degree - Medical Billing & Coding

Bucks County Community College

High School Diploma -

Harry S Truman High School

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Crystal Kervick