Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Crystal Kidd

Woodbridge,VA

Summary

Versatile and dynamic professional with a proven track record at Safeway, adept in customer satisfaction and baking equipment operation. Excelled in enhancing customer service and team productivity, showcasing strong relationship-building and cash management skills. Achieved notable improvements in performance and customer engagement, underscoring a commitment to excellence and efficiency.

Overview

24
24
years of professional experience

Work History

Bakery Clerk/Bakers Helper/Cake Decorator's Helper

Safeway
Daly City, VA
10.2021 - 11.2024
  • Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
  • Maintained a clean and organized bakery area, complying with health and safety regulations.
  • Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
  • Followed recipes and baking instructions precisely for consistent product quality.
  • Took custom cake and bakery orders, ensuring all details were accurately recorded.
  • Assisted with baking and decorating tasks as required.
  • Verified that all products were labeled with correct pricing information.
  • Prepared and packaged bakery goods for display and sale.
  • Checked expiration dates on all food items to ensure freshness of products being sold.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.
  • Labeled bakery products with prices, ingredients, and allergen information.
  • Ensured freshness and quality of bakery goods by performing regular quality checks.
  • Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Manager/Assistant Manager

Grind N Crepe
Occoquan, VA
05.2016 - 08.2021
  • Delegated work to staff, setting priorities and goals.
  • Led a team of 15 employees, ensuring high productivity, and excellent customer service.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Helped with the preparation of food and drinks for all customers.
  • Assisted with customer food and drink orders by personally serving the customers.
  • Maintained a safe and clean environment at all times.

Accounts Payable/Receivable/Collections/Billing

Advanced Equipment MSR, Inc.
Lorton, VA
06.2011 - 06.2015
  • Managed multiple projects simultaneously while meeting deadlines.
  • Maintained accurate records of all account activity including sales, payments, contracts.
  • Conduct weekly billing for all work performed.
  • Answered and screened calls from a multi-lined phone.
  • Create and maintain customer files.
  • Maintain all accounting files, such as accounts receivable, payable, billing, and collections.
  • Assist with typing up proposals for future customers.
  • Confirm estimate appointments for the owner to attend.
  • Maintain and order office supplies.
  • Conduct weekly deposits.
  • Complete and file sales/use taxes monthly, semi-annually, and yearly.
  • Conduct and maintain email correspondence with all customers, vendors, and employees.
  • Set up travel for the owner and techs when needed.

Teacher/Driver/Cook

Chesterbrook Academy
Lake Ridge, VA
04.2008 - 06.2011
  • Before-and-after-school daycare driver.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Assisted the second Pre-K teacher with the planning of the weekly curriculum.
  • Make sure all parent reports are accurately filled out to the best of my knowledge.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Prepared meals for all students.
  • Conduct inventory, and place an order for all food and kitchen supplies.
  • Maintain a clean and safe environment for students and employees.
  • Assist in any other classroom as needed.
  • Prepare students for parent pickup.

Recruiting Assistant

EDO Corp.
Arlington, VA
06.2005 - 04.2006
  • Crafted compelling job descriptions to attract qualified candidates.
  • Posted and managed job advertisements to support candidate searches and sourcing.
  • Reviewed and assessed resumes submitted by job seekers to determine candidate matches based on skills and experience.
  • Responded promptly to inquiries from applicants regarding their applications.
  • Prepared and set up new employee orientations.
  • Conducted reference and background checks on prospective employees.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Sourced and screened potential candidates for open positions.
  • Answered questions regarding salaries, benefits and other pertinent information.
  • Processed and conducted background checks for prospective employees.
  • Conducted reference checks and employment verifications to validate candidates.
  • Generated, collected and managed new hire paperwork and forms.

Shipyard Analyst

EDO Corp.
Arlington, VA
06.2003 - 06.2005
  • Collect and analyze Shipyard Preferred Dates (SYPDs) to ensure that the data meets program requirements.
  • Provide shipyard support for Government-Furnished Equipment (GFE) reviews for both shipyards. (Bath Iron Works (BIW), Maine, and Northrop Grumman (NGSS), Mississippi.
  • Provide weekly inputs to PEO Ships AM44 (team) highlights, and submit them to contract support.
  • Create notes for shipyard issues, and submit them to PEO Ships AM44 customer in support of program reviews.
  • Responsible for ensuring all shipyard procurement dates are complied with as assigned by the ships Program Directive (SPD), ensuring all GFE are done on time or early.
  • Analyze the technical data of GFE shipping documentation when requested by either the shipyard.
  • Assess the Participating Acquisition Requirements Manager's (PARMs) performance in delivering Advanced Shipping Documentation.
  • Support PEO Ships AM44 when shipyards submit SYPDs for major updates to the NFM database.
  • Provide updates to the team calendar.
  • Maintain weekly delivery tracker for shipyard team.
  • Provide input and analysis for the damaged materials report for both shipyards.
  • Provide technical support to the Quarterly Integrated Risk Assessment Report and the Monthly Stoplight Risk Management Report.
  • Contribute data to weekly Shipyard Risk Assessment Report.

Administrative Assistant

AERA Inc.
Arlington, VA
12.2000 - 06.2003
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Proofread content for typo-free emails and documentation.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Processed invoices for payment using accounting software applications.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.

Education

GED -

Gar Field Senior High
Woodbridge, VA
12-1997

Skills

  • Pastry packaging
  • Customer satisfaction
  • Customer needs assessment
  • Baking equipment operation
  • Cake decorating
  • Performance improvement
  • Relationship building
  • Baking assistance
  • Customer service
  • Flexible schedule
  • Punctual and reliable
  • Friendly and outgoing
  • Telephone etiquette
  • Cash register operation
  • Work prioritization
  • Verbal and written communication
  • Cash management

Accomplishments

  • March 2000 received Exemplary Performance award from AERA Inc. for my excellent performance,
  • April 2003 presented with an Exemplary Performance award from AERA inc. for my support during the March 24th - 27th Commander Navy Installation Conference. Also received a letter of recognition.
  • Earned and held 3 different positions within the company

References

References available upon request.

Timeline

Bakery Clerk/Bakers Helper/Cake Decorator's Helper

Safeway
10.2021 - 11.2024

Manager/Assistant Manager

Grind N Crepe
05.2016 - 08.2021

Accounts Payable/Receivable/Collections/Billing

Advanced Equipment MSR, Inc.
06.2011 - 06.2015

Teacher/Driver/Cook

Chesterbrook Academy
04.2008 - 06.2011

Recruiting Assistant

EDO Corp.
06.2005 - 04.2006

Shipyard Analyst

EDO Corp.
06.2003 - 06.2005

Administrative Assistant

AERA Inc.
12.2000 - 06.2003

GED -

Gar Field Senior High

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