Microsoft Office Suite
Crystal Kidd
Renewal Service Designer
Milford,PA
Summary
Reliable team member with strong communication skills and ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.
Overview
12
12
years of professional experience
2
2
Certificates
2
2
years of post-secondary education
Work History
Renewal Service Designer
Motorola Solutions
Milford , PA
11.2024 - Current
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Analyzed user behavior and feedback to optimize design and user experience.
- Streamlined design processes, resulting in increased efficiency and faster project completion times.
- Collaborated with cross-functional teams to ensure cohesive branding across all marketing materials.
- Elevated user experience by redesigning navigation flow of company's main product website.
Contracts Manager
Motorola Solutions
08.2023 - 11.2024
- Developed and executed contract negotiation strategies resulting in a 15% cost savings for the organization
- Managed a portfolio of 50+ vendor contracts, ensuring compliance with all terms and conditions
- Led cross-functional teams in the review and revision of contract templates, improving efficiency and accuracy
- Provided expert guidance to colleagues on contract interpretation and application, fostering a culture of compliance within the organization.
- Maintained up-to-date knowledge of industry trends and best practices, ensuring compliant and competitive contracting approaches.
Renewal Specialist
Motorola Solutions
06.2020 - 08.2023
- Successfully managed a portfolio of over 200 client accounts, achieving a 95% renewal rate through proactive communication and negotiation
- Implemented strategic outreach campaigns resulting in a 20% increase in renewal revenue year-over-year
- Conducted thorough needs assessments with clients to ensure proper product alignment, leading to a 90% satisfaction rate among renewing customers
- Collaborated cross-functionally with sales and customer success teams to identify upsell opportunities and secure contract extensions
- Utilized CRM tools effectively, maintaining accurate records of client interactions and updating information as needed for efficient workflow management.
Account Manager
Motorola Solutions
07.2013 - 06.2020
- Successfully drove new business growth by establishing robust client relationships and positioning myself as a trusted advisor
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Successfully on boarded 250 new clients through strategic relationship-building
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Education
Associate of Applied Science - Computer Science
Brookdale Community College
Lincroft, NJ 09.2001 - 05.2003
Skills
Design implementation
Accomplishments
- Implemented automation tools and templates for renewals, decreasing manual effort by 55% and minimizing errors.
- Standardized global renewal workflows, aligning processes across regions and improving operational efficiency by 82%.
- Contributed to a 30% boost in recurring revenue through effective collaboration with sales and account management teams.
- Led cross-functional workshops to identify pain points in the renewal process and implemented resolutions.
Certification
Microsoft Office Specialist (MOS) - Microsoft.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
CPQ
Google Suite
Salesforce
Tableau
Confluence
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureWork from home optionTimeline
Renewal Service Designer
Motorola Solutions
11.2024 - Current
Contracts Manager
Motorola Solutions
08.2023 - 11.2024
Renewal Specialist
Motorola Solutions
06.2020 - 08.2023
Microsoft Office Specialist (MOS) - Microsoft.
04-2020
Strategic Account Manager Certification (SAMA Certification) - Strategic Account Management Association.
11-2018
Account Manager
Motorola Solutions
07.2013 - 06.2020
Associate of Applied Science - Computer Science
Brookdale Community College
09.2001 - 05.2003
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