Crystal King
Canton,GA
Summary
Results-oriented professional with extensive experience in project coordination and process improvement. Recognized for driving initiatives that streamline operations and enhance productivity. Adept at fostering teamwork and adapting to evolving project needs. Possesses a solid understanding of project management principles and the ability to quickly learn and apply new tools and methodologies. Excited to leverage existing experience and develop new skills in a challenging environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Controls Project Coordinator
Entek Solutions
09.2024 - Current
- Collaborated with project managers, subcontractors, vendors and clients to ensure all aspects of a project align perfectly.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Assembled project portfolios with all applicable documentation. Including pre-project document such as submittals, equipment schedules, contracts and certificate of insurance. As well as, close out documents. Including project manuals, network architectural drawings, product data, commissioning and warranty information.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Ensured prompt resolution of any conflicts or obstacles encountered over the duration of the project.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained database and spreadsheets with accurate inventory and status.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
HVAC/Building Automation Controls Dispatcher
Entek Solutions
05.2019 - 08.2024
- Prioritize and coordinate all service calls, repairs, preventative maintenance, buildouts, installations and upgrades to ensure efficient operations.
- Routed all customer needs to appropriate technician and managed all technicians' schedules.
- Responsible for all purchase orders and material management.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Designed quarterly Employee Newsletter between 2020-2024. Fostering comradery among the team, celebrating our achievements both personally and professionally.
Dispatcher
Pulliam HVAC
03.2012 - 04.2019
- Managed high-stress situations calmly and effectively, providing exceptional customer service to home owners in need.
- Routed all customer needs to appropriate technician and managed all technicians' schedules.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Answered emergency service line 24/7. Ensuring all emergencies were tended to in a timely manner.
- Took payments over the phone and set up new client accounts.
- Ordered equipment and coordinated teams for repairs.
- Additional positions held
- Chili's Bar and Grill / Flowery Branch GA / part time & full time
- Server, also assisting at the Bar, ToGo and front line Expo. between 2006 -2009
- Toddler Universe / Flowery Branch GA / part time & full time
- Lead 2 year old teacher, also floater teacher among all ages, between 2005-2008
Education
High School Diploma -
Lanier Career Academy
Oakwood, GA01.2005
Skills
- Self-Motivated
- Effective listening
- Adaptable professional
- Creative problem-solving techniques
- Effective time management in task execution
- Effective Interpersonal Communication
- Skilled in utilizing various service and project management tools
- Experienced in Microsoft Word, Excel, PowerPoint, and Visio
Certification
- Forklift Certification valid through 2025 (held since 2018)
- Building Automation Fundamentals 1 & 2
- HVAC Fundamentals
- Microsoft 365 Excel
Accomplishments
- Promoted teamwork among colleagues by proactively assisting other when needed. Assisted other departments in time of personnel need. Executed duties of Mechanical Dispatcher, Sales Support Associate, Collections and Insurance Compliance.
- Developed additional role of Tech Support within the Controls Department. Providing technical assistance to both clients and technicians within various Building Automation Systems. Tending to billable client needs such as, set point changes, scheduled adjustments, user creation, system programming, licensing maintenance. As well as assisting technicians by manipulating equipment within the BAS for troubleshooting and drafting quotes for repairs found in the field.
- Salvaged over $100,000.00 of product that was being unused. Cataloged, inventoried and organized all parts to be utilized for revenue. Created a database for tracking and billing for these parts.
Other positions held
- Chili’s Bar and Grill / Flowery Branch GA / part time & full time Server, also assisting at the Bar, ToGo and front line Expo. between 2006 -2009
- Toddler Universe / Flowery Branch GA / part time & full time Lead 2 year old teacher, also floater teacher among all ages, between 2005-2008
Timeline
Controls Project Coordinator
Entek Solutions
09.2024 - Current
HVAC/Building Automation Controls Dispatcher
Entek Solutions
05.2019 - 08.2024
Dispatcher
Pulliam HVAC
03.2012 - 04.2019
High School Diploma -
Lanier Career Academy
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