Crystal Kinsey
Ocala,FL
Summary
Dynamic professional with a diverse background, including a pivotal role at Uber and a successful tenure as Owner/Operator at Smash Lab of Ocala. Excelled in customer service and problem-solving, enhancing business operations and client satisfaction. Demonstrated expertise in teamwork and continuous improvement, significantly boosting efficiency and workplace morale.
Overview
8
8
years of professional experience
Work History
Driver
Uber
Ocala, FL
07.2024 - Current
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
Owner/Operator
Smash Lab of Ocala
Ocala, FL
08.2023 - 03.2024
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Managed day-to-day business operations.
- Negotiated contracts with vendors to secure favorable terms for the business.
Office Manager
PPC Drilling
Ocala, FL
01.2020 - 03.2024
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Medical Assistant
Surgical Specialists Of Ocala
Ocala, FL
11.2018 - 05.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Receptionist
Citrus Cardiology Consultants, Dr Das
Ocala, FL
09.2016 - 11.2018
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
General Studies
Franklin County High School
Carnesville, GA05.1999
Skills
- Problem-solving
- Customer service
- Time management
- Friendly and outgoing
- Continuous improvement
- Multitasking Abilities
- Teamwork and collaboration
Timeline
Driver
Uber
07.2024 - Current
Owner/Operator
Smash Lab of Ocala
08.2023 - 03.2024
Office Manager
PPC Drilling
01.2020 - 03.2024
Medical Assistant
Surgical Specialists Of Ocala
11.2018 - 05.2020
Medical Receptionist
Citrus Cardiology Consultants, Dr Das
09.2016 - 11.2018
General Studies
Franklin County High School