Zoho
Crystal Kirk
Southaven,MS
Summary
14 years of military experience seeking a position that will offer professional growth and utilize my communication, time-management, and critical thinking skills. I am a dedicated professional with a proven record of delivering results and solving problems in a fast-paced and changing environment. Highly skilled in customer service and administrative support.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Business Administrative Intern
Birthing Of Giants
Remote
03.2023 - 07.2023
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Built and updated Standard Operating procedures for multiple departments.
- Developed and maintained relationships with key internal stakeholders.
- Supported with creating project marketing materials to promote services.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Gathered, organized and input information into digital databases.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Analyzed problems and worked with teams to develop solutions.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
Department Supervisor
US Navy-Transient Personnel Unit/Pre-Trial Confine
Jacksonville, FL
01.2019 - 06.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of key stakeholder and consumer needs.
- Trained team members in successful strategies to meet operational requirements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Coached employees and trained on methods for handling various aspects of customer support, complicated issues, and difficult customers.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Examined logs to verify completeness and accuracy of documentation.
- Trained new employees on overall company and department-specific policies and procedures.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Managed team of 40+ employees, delegated tasks and held each employee accountable for completing assignments.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Established diversity, equity, and inclusion initiatives.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
Division Supervisor
US Navy - USS BAINBRIDGE
Norfolk, VA
04.2016 - 01.2019
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored new employees on operating equipment and safety and developed training manual to use for reference.
- Established a training regimen for current employees to stay up-to-date with tactical and operational requirements.
- Scheduled and monitored preventative and corrective maintenance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted routine inspections to check quality and compliance with established specifications.
Assistant Facility Manager
US Navy - NAS Oceana
Virginia Beach, VA
08.2013 - 04.2016
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Supervised staff of 25 in day-to-day activities.
- Conducted daily inspections of facility grounds, external structure, systems, and equipment.
- Assisted security and access control by overseeing facility road safety and security.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Prepared reports and schedules with accuracy.
- Ordered, maintained and distributed supplies and inventory.
- Reviewed and oversaw construction and renovation projects.
- Scheduled classes to teach staff facility procedures.
Education
Master of Science - Human Resources Management
Capella University
Minneapolis, MN 05.2021 - 07.2023
Bachelor of Arts - Homeland Security And Emergency Management
Ashford University
San Diego, CA 09.2016 - 02.2019
Skills
Multitasking Abilities
Dependable and Responsible
Self-Motivated
Decision-Making
Flexible and Adaptable
Analytical and Critical Thinking
Active Listening
Excellent Communication
Clerical Support
Software
Slack
Airtable
Sales Navigator
Apolloio
Microsoft Office
Google Suite
Certification
Diversity, Equity, and Inclusion Certificate from University of South Florida Muma College of Business
Accomplishments
Cum Laude
Dean's List
(5) Navy and Marine Corps Achievement Medals
Military Outstanding Volunteer Service Medal
Affiliations
SALUTE Honor Society
SHRM Member - Capella University Student
National Society of Leadership and Success
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Administrative Intern
Birthing Of Giants
03.2023 - 07.2023
Master of Science - Human Resources Management
Capella University
05.2021 - 07.2023
Diversity, Equity, and Inclusion Certificate from University of South Florida Muma College of Business
05-2021
Department Supervisor
US Navy-Transient Personnel Unit/Pre-Trial Confine
01.2019 - 06.2023
Bachelor of Arts - Homeland Security And Emergency Management
Ashford University
09.2016 - 02.2019
Division Supervisor
US Navy - USS BAINBRIDGE
04.2016 - 01.2019
Assistant Facility Manager
US Navy - NAS Oceana
08.2013 - 04.2016