Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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CRYSTAL KIRKSEY

POWDERSPRINGS,GA

Summary

I desire to develop a challenging career with an opportunity for advancement through demonstrated professionalism and peak performance leading to higher levels of responsibility and profit. Detail-oriented and highly organized professional with a strong background in administration, operations, and project management. Exceptional problem-solving skills and a track record of successfully implementing process improvements to enhance efficiency.

Overview

11
11
years of professional experience

Work History

Senior Patient Account Representative Biller

FRESENIUS MEDICAL CARE
Kennesaw, USA
07.2023 - Current
  • Generate and analyze reports and work lists in the identification and resolution of complex errors and issues, including, but not limited to, bills, claims, and payments.
  • Ensure all activities in support of operations within the assigned function(s) are in compliance with company policies and procedures, supporting the development and implementation of policy and procedural changes.
  • Act as an SME and mentor other staff by providing guidance and support in the performance of daily operations within the assigned function(s).
  • Assist with various projects as assigned by direct supervisor.
  • Reviewed and processed patient account information, including insurance claims and payments.
  • Analyzed financial data to identify trends or irregularities in accounts receivable.
  • Tracked aging claims to ensure timely payment from third-party payers.

Patient Account Representative (PAR) Biller

FRESENIUS MEDICAL CARE
Kennesaw, USA
08.2019 - 07.2023
  • Generate and analyze reports and work lists in identifying and resolving routine errors and issues, including, but not limited to, bills, claims, and payments.
  • May assist in the preparation of routine reports.
  • Assist with various projects as assigned by the direct supervisor.
  • Managed patient account payments, prepared, and submitted claims electronically to insurance companies, and other third-party payers.
  • Performed insurance verification, pre-certification, and pre-authorization.
  • Creating and distributing various financial reports as needed, and resolving all claims promptly.
  • Cross-trained to fulfill duties of similar descriptions for different departments/entities.
  • Trained under upper management for leadership/supervisor role.

Customer Service Representative

CHIME SOLUTIONS
Morrow, USA
10.2017 - 03.2019
  • Provide detailed information for Exelon employees/contractors about their payroll, time, and attendance.
  • Create cases for problematic circumstances that upper management must correct.
  • Provide step-by-step instructions for employees using the employee self-service apps.
  • Coordinated and problem-solved scheduled drop-off and pick-up for customers.
  • Trained under upper management for leadership/supervisor role.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted with the development of open enrollment materials, such as benefit summaries and employee handbooks.
  • Analyzed employee data to ensure accuracy prior to open enrollment period.

Server

TGI FRIDAYS
Morrow, USA
01.2016 - 09.2017
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Upheld high standards of sanitation in accordance with health department regulations.

Cashier

FOOD DEPOT
Austell, USA
10.2013 - 12.2015
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Education

Bachelor of Science - Accounting

University of Phoenix
Arizona
05-2025

Associate of Science - Accounting and Finance

Atlanta Technical College
Atlanta, GA
05-2018

Skills

  • Proficient in ALL Microsoft Applications
  • Patient account management
  • Medical coding knowledge
  • Payment Processing
  • Working knowledge of Change Healthcare (Relay)
  • Working knowledge of eCube applications
  • Excellent verbal and written communication skills
  • Strong financial calculation technical skills
  • Exceptional organizational skills
  • Exceptional time management skills
  • Claims Processing
  • HIPAA Compliance
  • Medical Terminology
  • Data entry proficiency
  • Administrative Support
  • Follow-up skills
  • Collections experience

Accomplishments

  • President's List
  • Dean's List

Timeline

Senior Patient Account Representative Biller

FRESENIUS MEDICAL CARE
07.2023 - Current

Patient Account Representative (PAR) Biller

FRESENIUS MEDICAL CARE
08.2019 - 07.2023

Customer Service Representative

CHIME SOLUTIONS
10.2017 - 03.2019

Server

TGI FRIDAYS
01.2016 - 09.2017

Cashier

FOOD DEPOT
10.2013 - 12.2015

Bachelor of Science - Accounting

University of Phoenix

Associate of Science - Accounting and Finance

Atlanta Technical College

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CRYSTAL KIRKSEY