Crystal Kissack
Murray,KY
Summary
Dynamic leader with proven expertise in team leadership and customer service, honed at Kroger and Ruby's. Excelled in boosting employee morale and customer satisfaction, leveraging skills in conflict resolution and retail operations. Achieved significant business growth through strategic planning and exceptional staff training.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Kroger
09.2020 - Current
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Server/ Manager
Ruby's
04.2010 - 09.2020
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Liaised between servers and upper management to address issues and manage challenges.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.
Education
Associate Of Applied Business - Accounting
West Kentucky Community And Technical College
Paducah, KY12.2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Recruiting and interviewing
- Employee performance evaluations
- Schedule oversight
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Professional and courteous
Timeline
Assistant Manager
Kroger
09.2020 - Current
Server/ Manager
Ruby's
04.2010 - 09.2020
Associate Of Applied Business - Accounting
West Kentucky Community And Technical College