CRYSTAL KLEINSCHMIDT
WINONA,MN
Summary
Adept at handling customer inquiries and resolving issues swiftly, I enhanced customer satisfaction significantly at Peerless Chain. Skilled in Microsoft Office and proficient in complaint resolution, my expertise in customer service and critical thinking ensured high-quality support, even during peak hours.
Overview
3
3
years of professional experience
Work History
CSR
Peerless Chain
07.2021 - Current
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associates Of Business - Business
Western International University
Phoenix04.2004
Skills
- Customer focus
- Complaint handling
- Customer service
- Critical thinking
- Professional telephone demeanor
- Microsoft outlook
- Computer proficiency
- Customer relations
- Documentation
- Data entry
- Problem resolution
- Product knowledge
- Microsoft Excel
- Microsoft Office Suite
- Customer education
- Product and service solutions
- Order fulfillment
Timeline
CSR
Peerless Chain
07.2021 - Current
Associates Of Business - Business
Western International University
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