Crystal Klise

Spent the last four years parenting my two young children and nanny for two other children of same age, from the end of my second pregnancy to the beginning of second grade for my oldest. Now eager to return to pursuing a full-time career. In that time:

• Determined needed and relevant interventions based on each child's cognitive abilities and current needs.
• Used positive reinforcement techniques to promote patience and other good behaviors in children.
• Prepared group activities for more than 20 people to enhance socialization, communication and problem-solving skills for children.
• Took active role as parent volunteer at elementary school and preschool as teacher assistant, parent coordinator, and event planner for student and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
• Improved coping with routine life activities such as time management, budgeting, event and project management.
• Solved grievances and complaints by collaborating with parents.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

As the Homeowners Association Board Member, Secretary, and Director of the Community Outreach Committee....

• Promoted positive relations between 150 residents and 5 directors of board.
• Contributed time volunteering making suggestions, creating informational material and providing suggestions and resources to support association.
• Developed and adhered to community budgetary restrictions in collaboration with board of directors.
• Promoted positive association and owner relationships through proactive attention to concerns.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe neighborhood environment.
• Analyzed and evaluated monthly and quarterly financial statements.

As Salesforce Administrator trainee and intern...

• Carried out day-day-day duties accurately and efficiently.
• Reported back to instructor to receive day-to-day tasks and responsibilities, maintaining energy and enthusiasm.
• Set up security, controlled user profiles and access levels for each database segment to protect important data.
• Administered applications, configured and customized databases by proactively identifying and resolving database issues and organization needs.
• Tested programs and databases to identify issues and make necessary modifications.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Planned and delivered Salesforce Administrator account management training to client managers.

• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Maximized team knowledge and productivity by training, monitoring and directing over 100 employees in application of best practices and regulatory protocols.
• Conserved time and improved workflows by handling special projects and emergency solutions.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Coordinated special projects and managed schedules.
• Arranged corporate and office conferences for company employees and guests.
• Maintained CRM database with customer updates and report generation.
• Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
• Coordinated with participating vendors during event planning.
• Performed event coordination for larger parties and gatherings of over 150, establishing working relationships with clients by organizing various events quarterly.
• Corresponded with clients to answer questions and resolve issues.
• Performed face-to-face meetings to finalize contract for services and event details.
• Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Maintained company compliance with local, state and federal laws, in addition to established organizational standards in addition to compliance with company policies and procedures.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Organized and led staff orientation programs and training to promote collaboration.
• Motivated employees through special events, incentive programs and constructive feedback.
• Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
• Enhanced staff knowledge and awareness on safety and prevention programs.
• Evaluated training program success and presented strategic improvement recommendations to upper management.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
• Arranged events by overseeing logistics, budgets, venue selection and activity planning.
• Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
• Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns.
• Checked compliance of company safety plan and delivered recommendations to address regulatory issues.
• Developed campaigns and specific marketing strategies for clients.
• Identified appropriate marketing channels and target customers for campaigns.

• Dean's List 2011 & 2012
• Professional Development: Apprentice/Intern at State Department of Commerce, Business Services
• Capstone Project: House of Representatives WA Legislative Policy Intern: worked in the offices and participated in committee hearings, and projects for three legislators in the areas of Education, Health & Finance.
• Research Project: Education Policy, Analysis of policies, statistics, history & methods for creating effective policies on education.
• PP&E (Politics, Philosophy & Economics) Club Member
• Relevant Coursework: International Relations, State Government, US Public Policy (cost-benefit analysis), Community and Labor Organizing, Economics and Law

• Professional Development: Part-time paid Work Study Project as Administrative Assistant at Financial Insights, wealth management, financial and retirement planning (2010-2012)
• Relevant Coursework: Paralegal Certificate Courses, Accounting I & II, Multicultural Communications and Business Law