Crystal Knox
Baton Rouge,LA
Summary
Successful, Detail-oriented human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational, multitasking, and communication skills, committed to adhering to relevant laws and regulations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
Unique Favor Staffing And Recruiting LLC
02.2023 - Current
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Created effective talent acquisition training materials that supported culture and performance objectives.
- Completed human resource operational requirements by scheduling and assigning employees.
- Built relationships with external recruiters and staffing agencies to access quality talent.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Developed and implemented onboarding and orientation programs for new employees.
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Implemented innovative recruitment strategies to increase number of high-quality job applicants.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Sourced and screened candidates for [Type] roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Negotiated contracts and managed budget for recruiting expenses.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
Boutique Owner
KnoxRoyalKreations LLC
07.2020 - Current
- I own a retail boutique. Formally a brick and mortar, but recently converted to online.
- Oversaw merchandising strategies to effectively showcase retail products with eye-catching displays.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Customer Service Representative
Magnuson Hotel
04.2015 - 10.2017
- Housekeeping and front desk duties at a hotel
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Updated account information to maintain customer records.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored new staff on cleaning and safety protocols.
- Increased employee performance through effective supervision and training.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Completed schedules, shift reports, and other business documentation.
DSW Worker
Agape Home Healthcare
11.2012 - 12.2014
- Caring for a patient with Alzheimer’s
- Conversed, entertained and read aloud to clients to promote mental health and alertness.
- Assisted clients per with bathing, dressing, grooming and eating.
- Integrated residents into communities by organizing holiday and leisure activities.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Dispensed necessary medication to improve client health condition.
- Completed home management tasks by preparing meals, grocery shopping and cleaning.
- Corrected unacceptable behavior through with gentle discipline and feedback to help clients meet necessary house rule requirements.
- Transported and accompanied clients to therapy and doctor appointments.
- Stimulated clients during in-house activities by conducting therapeutic exercises such as recreational games, physical exercises and occupational arts and crafts.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Administered medication as directed by physician.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Call Center Representative
Convergys
03.2006 - 09.2012
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promoted available products and services to customers during service, account management, and order calls.
- Attended telephone skills and program information training sessions to boost aptitude.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate Degree in Nursing - Medical Assisting
Camelot College
Baton Rouge, LA03.2015
High school diploma - General Studies
Central High School
Baton Rouge, LA05.2005
Skills
- Applicant Tracking Systems
- Talent Acquisition Strategies
- Candidate Pipeline Management
- Consultative Sales Techniques
- Building Partnerships
- Portfolio Review
- Benefits Negotiation
- Work Authorizations
- Collective Bargaining Agreements
- Providing Feedback
- Social Media Platforms
- Technical Industry Knowledge
- Client Requirements
- Talent Management
- Employee Timesheet Processing
- Creative Strategies
- Managing Client Contracts
- Application Screening
- Global Talent Acquisition
- Pipeline Maintenance
- Pre-Screening and Qualifying
- Global Recruitment
- Policy Interpretation
- Onboarding Support
- Employee Performance Management System
- Microsoft Office
- Employee Orientation
- Time Tracking and Payroll Administration
- Maintain Employment Records
- Human Resources Management Systems
- Eligibility Determinations
- In-Person and Telephone Interviewing
- Applicant Tracking Systems
- Adaptable to Changing Conditions
- Candidate Searching
- Onboard New Hires
- Analytical and Critical Thinking
- Equal Employment Opportunity (EEO)
- Networking and Partnership Development
- Retention Program Development
- Temporary and Seasonal Employees
- Manage Employee Relations
- Recruitment Management
- Recruitment
- Interpersonal Relations
- Cash Register Operations
- Loss Prevention Training
- Sales Planning
- Product and Service Knowledge
- Task Delegation
- Professional Development
- Employee Performance Evaluations
- Store Opening
- Customer Relations
- Budgeting and Cost Control
- Staff Hiring
- Driven and Determined
- Staffing Oversight
- Business Marketing
- Professional Networking
- Vendor Relationship Management
- Operations Management
- Inventory Accuracy
- Mission and Vision
- Clientele Management
- Human Resource Information System (HRIS)
- Consulting
Websites
Certification
- Certified Talent Acquisition Specialist, Unique Favor Staffing and Recruiting - 2/2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Talent Acquisition Specialist
Unique Favor Staffing And Recruiting LLC
02.2023 - Current
Boutique Owner
KnoxRoyalKreations LLC
07.2020 - Current
Customer Service Representative
Magnuson Hotel
04.2015 - 10.2017
DSW Worker
Agape Home Healthcare
11.2012 - 12.2014
Call Center Representative
Convergys
03.2006 - 09.2012
Associate Degree in Nursing - Medical Assisting
Camelot College
High school diploma - General Studies
Central High School
- Certified Talent Acquisition Specialist, Unique Favor Staffing and Recruiting - 2/2023
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