Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Kovac

Canton,PA

Summary

Committed and hardworking associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. I am reliable, dependable and hard working.

Overview

9
9
years of professional experience

Work History

Team Lead

Panera Bread
09.2020 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.

Manager

Hardees
09.2017 - 09.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Created and updated regular inventory reports and records.

CAP Team 2 Associate

Walmart
06.2014 - 11.2016
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Collected and properly disposed of bundle ties and other packing materials for safety.
  • Partnered with store team to enforce loss prevention and safety awareness policies.
  • Counted supplies in stock room and posted totals to inventory records using RF scanner.
  • Unloaded packages with care and placed in proper staging area.
  • Loaded packages onto pallets and into staging areas as directed.
  • Kept facilities clean and organized to promote safe work environments and avoid injuries.
  • Managed inventory storage in clean and organized fashion.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained inventory count, tracked usage, and documented variances.
  • Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

High School Diploma -

Brighton High School
Brighton, TN
05.2007

Skills

  • Operational Efficiency and Safety
  • Work Planning and Prioritization
  • POS Transactions
  • Safe Work Practices
  • Food and Beverage Experience
  • Transaction Management
  • Constructive Feedback
  • Refund Processing
  • Telephone Reception
  • Product Knowledge
  • Conflict Resolution
  • Accurate Money Handling
  • Till Counting
  • Food Preparation and Safety
  • Leadership
  • Stockroom Maintenance
  • Customer Satisfaction
  • Energetic and Outgoing
  • Supply Restocking
  • Money Handling

Timeline

Team Lead

Panera Bread
09.2020 - Current

Manager

Hardees
09.2017 - 09.2020

CAP Team 2 Associate

Walmart
06.2014 - 11.2016

High School Diploma -

Brighton High School

Similar Profiles

CREATE PROFILE
Crystal Kovac