Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Kruszewski

PHILADELPHIA,PENNSYLVANIA

Summary

Dynamic General Manager with a proven track record at Highland Bar and Grill, excelling in operations oversight and staff scheduling. Expert in enhancing customer satisfaction through effective complaint resolution and performance coaching. Skilled in employee training and fostering a collaborative environment, driving team success and operational efficiency.

Overview

11
11
years of professional experience

Work History

General Manager

Highland bar and grill
PHILADELPHIA, PENNSYLVANIA
10.2023 - 08.2025
  • Directed daily operations to ensure efficient service and customer satisfaction.
  • Managed staff scheduling to optimize coverage during peak hours.
  • Oversaw inventory management to maintain stock levels and reduce waste.
  • Resolved customer complaints promptly to enhance dining experience.
  • Trained employees on duties, policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Floor Manager

Bernie's Pub
Glenside, Pennsylvania
05.2018 - 10.2023
  • Collaborated with kitchen staff to ensure timely food delivery to patrons.
  • Resolved customer complaints or escalated them as necessary for further resolution.
  • Maintained a safe, clean and organized floor environment.
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Coached team members on customer service techniques and provided feedback on performance.

Server

Olive Garden
PHILADELPHIA, PENNSYLVANIA
03.2014 - 03.2018
  • Provided excellent customer service in a fast-paced dining environment.
  • Took orders and communicated special requests to kitchen staff effectively.
  • Served food and beverages promptly to enhance guest satisfaction.
  • Managed cash transactions accurately during busy shifts.
  • Resolved customer concerns quickly and professionally to maintain a positive experience.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server

Dean Casmirris
Humeville, PA
05.2014 - 07.2016
  • Provided excellent customer service in a fast-paced dining environment.
  • Took orders and communicated special requests to kitchen staff effectively.
  • Assisted in training new servers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.

Education

Abraham Lincoln High School
philadelphia

Skills

  • Staff scheduling
  • Customer relationship management
  • Employee training
  • Operations oversight
  • Performance coaching
  • Time management
  • Negotiation skills
  • Interpersonal skills

Timeline

General Manager

Highland bar and grill
10.2023 - 08.2025

Floor Manager

Bernie's Pub
05.2018 - 10.2023

Server

Dean Casmirris
05.2014 - 07.2016

Server

Olive Garden
03.2014 - 03.2018

Abraham Lincoln High School

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