Crystal Ladino
Pembroke Pines,FL
Summary
Dynamic and results-oriented Assistant General Manager with a strong background in the high-energy hospitality industry. Specializes in restaurant management and operational excellence. Proven track record of enhancing guest satisfaction through strategic service improvements, effective staff training, and innovative management practices. Skilled in leading diverse teams, managing inventory, and ensuring adherence to company standards. Known for implementing strategic initiatives that elevate service quality and boost profitability. Strong communicator with a keen ability to resolve conflicts and build positive relationships with both staff and customers.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Yard House
01.2018 - Current
- Budgeting and Forecasting: Develop and manage the restaurant’s budget, including forecasting sales, controlling costs, and optimizing profitability
- Financial Reporting: Monitor and analyze financial reports, including sales, expenses, and labor cost, and take corrective actions as needed
- Daily Operations: Oversee the day-to-day operations of the restaurant, ensuring smooth and efficient service, kitchen operations, and front-of-house activities
- Quality Control: Ensure that food and beverage quality meets Yard House standards and that health and safety regulations are adhered to
- Staff Management: Recruit, hire, train, and develop staff members
- Conduct performance evaluations and provide ongoing coaching and feedback
- Scheduling: Create staff schedules to ensure adequate coverage during peak hours while managing labor costs effectively
- Community Engagement: Engage with the local community to build brand presence and foster positive relationships
- Goal Setting: Set operational goals and develop strategies to achieve them
- Monitor progress and adjust as necessary
- Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness
- Training and Development: Participate in corporate training programs and initiatives to stay updated on best practices and company standards
Assistant General Manager
Doc B’s Restaurant and Bar
01.2015 - 01.2018
- Directed daily operations of a high-volume restaurant, including hiring, training, and performance management
- Implemented training programs that improved staff efficiency and customer service standards
- Handled customer inquiries and complaints with a focus on delivering exceptional service
- Analyzed financial reports and implemented cost-saving measures.
Education
Bachelor of Science in Hospitality Management -
Florida International University
07.2015
Skills
- Leadership and Team Management
- Customer Service Excellence
- Financial Acumen
- Operational Efficiency
- Problem Solving
- Communication Skills
- Time Management and Organization
- Adaptability and Resilience
- Attention to Detail
- Technology Proficiency
- Compliance and Safety
Timeline
Assistant General Manager
Yard House
01.2018 - Current
Assistant General Manager
Doc B’s Restaurant and Bar
01.2015 - 01.2018
Bachelor of Science in Hospitality Management -
Florida International University
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