Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Laferriere

East Berne

Summary

Dynamic and detail-oriented hairstylist with a proven track record at Great Clips, excelling in client consultations and relationship building. A state-licensed cosmetologist skilled in advanced hair styling techniques, I consistently enhanced client satisfaction through personalized services and exceptional customer care, fostering a loyal clientele in a fast-paced environment.

Overview

7
7
years of professional experience

Work History

Hairstylist

Great Clips
09.2023 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Organized sales area and work station to showcase products and boost sales.

Secretary

Unlimited Concrete
01.2019 - 01.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Streamlined communication processes, resulting in faster response times to internal queries.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Education

Berne-Knox-Westerlo
Berne, NY
06.2007

Skills

  • Quick learner
  • Client consultation
  • Appointment scheduling
  • Hair styling techniques
  • Detail-orientated
  • Customer consultation
  • Relationship building and management
  • Advanced communication skills
  • Highly motivated self-starter
  • State licensed cosmetologist
  • Hair extensions
  • Men and women haircuts
  • Strong leader
  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • File management
  • Document preparation
  • Payroll processing
  • Expense tracking
  • Business correspondence
  • Phone etiquette
  • Task prioritization
  • Reception functions
  • Microsoft office
  • Clear communication
  • Document and file management
  • Customer and client relations

Timeline

Hairstylist

Great Clips
09.2023 - Current

Secretary

Unlimited Concrete
01.2019 - 01.2023

Berne-Knox-Westerlo

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Crystal Laferriere