Crystal Lajara
Brooklyn,N.Y
Summary
An attentive, confident, and involved individual with experience in various customer service roles. Committed to ensuring customer satisfaction, and contributing to overall success. Key strengths include communication, teamwork, and time management. Experienced in handling high volumes of inbound calls, and maintaining positive customer relationships. Demonstrated ability to learn rapidly, and consistently represent the company with a friendly and professional attitude.
Overview
13
13
years of professional experience
Work History
Locker Room Attendant
Aire Ancient Baths - New York
New York, NY
01.2025 - Current
- Greeted guests and provided locker assignments, ensuring efficient and friendly customer service.
- Maintained cleanliness and organization of the locker room and surrounding areas.
- Monitored locker usage and ensured the security of guests' belongings.
- Assisted guests with questions or concerns related to locker access, combinations, or lost items.
- Restocked towels, robes, toiletries, and other locker room supplies as needed.
- Enforced facility rules and policies to ensure a safe and respectful environment.
- Reported maintenance issues, or safety concerns, to management promptly.
- Handled guests' complaints professionally, and provided quick resolution to ensure satisfaction.
Front Desk Receptionist & Lifeguard
The Wright Fit
Brooklyn, N.Y
05.2019 - 12.2024
- Created a welcoming atmosphere by greeting members warmly and maintaining a tidy front desk, enhancing guest experience.
- Managed front desk operations and handled inquiries, payments, phone calls, emails efficiently, contributing to a seamless member experience.
- Assisted in training new staff and fostering a team-oriented environment through effective communication and problem-solving.
- Ensured safety through vigilant supervision and immediate response to emergencies, fostering a secure environment for all members.
- Balanced frontdesk duties with lifeguard responsibilities, enforcing safety pool rules, enhancing guest satisfaction and operational efficiency. This includes monitored and recorded pool readings multiple times a day, ensuring optimal water quality and compliance with health standards.
- Performed lifesaving duties (CPR) when needed.
Reservationist
Farrell's Limousine Service
Long Island City, N.Y
02.2016 - 03.2020
- Meticulously handled customer reservations and inquiries for transportation services throughout NYC and outer boroughs, ensuring efficient scheduling for immediate and future needs. Maintained accurate records, resulting in minimized double bookings, reducing wait times and elevating guest satisfaction.
- Maintained direct communication with drivers to accommodate special requests and last minute arrangements.
- Handled cancellations and confirmed reservations for the following day, maintaining high levels of accuracy and customer gratification.
- Enhanced customer experience by providing drivers with amenities, such as waters of customers choice, and mints.
- Organized major transfer reservations for corporate clients and high-profile events, including the Met Gala, Fashion Week, U.S. Open, UFC, weddings, and sweet 16s.
- Established partnerships with affiliates nationwide to support traveling customers, providing timely information on pricing and availability.
Fulfillment/Stock associate
Trunk Club Warehouse
Chicago, I.L
06.2014 - 12.2015
- Accurately picked, packed and prepared orders for shipment, ensuring timely delivery and customer satisfaction.
- Conducted meticulous inspections of goods for outgoing shipments during order preparation and packaging, to identify and resolve defects or damages.
- Maintained organized inventory through regular counts and stock replenishment, optimizing storage space and productivity.
- Utilized warehouse management software to track inventory levels and order statuses, ensuring accurate records.
- Implemented safety protocols in the warehouse, promoting a safe work environment.
Housekeeper
SimpleSpaces LLC
Chicago, I.L
10.2012 - 12.2015
- Performed thorough cleaning of homes, common areas and offices ensuring high standards of cleanliness and hygiene.
- Organize spaces while cleaning, improve area aesthetics.
- Thoroughly dust and clean fixtures; maintain pristine conditions.
- Managed laundry, including washing, drying, and folding linens and towels.
- Mentored new team members on best practices and safety protocols. Maintained a positive attitude, contributing to a harmonious work environment.
- Key holder for properties.
Education
Associates of Applied Science - Criminal Justice
ASA College
New York, N.Y05.2011
Skills
- Microsoft Word
- Attention to detail
- Organizational skills
- Interpersonal skills
- CPR
- Mindbody Software
- Santa Cruz Software
- Time management
- Adaptable, quick learner
Timeline
Locker Room Attendant
Aire Ancient Baths - New York
01.2025 - Current
Front Desk Receptionist & Lifeguard
The Wright Fit
05.2019 - 12.2024
Reservationist
Farrell's Limousine Service
02.2016 - 03.2020
Fulfillment/Stock associate
Trunk Club Warehouse
06.2014 - 12.2015
Housekeeper
SimpleSpaces LLC
10.2012 - 12.2015
Associates of Applied Science - Criminal Justice
ASA College