Crystal Lamattina
Saint Clair
Summary
Dynamic leader with extensive experience at Kroger, excelling in staff management and customer service. Proven track record in enhancing sales performance and employee training, demonstrating exceptional problem-solving and team-building abilities. Expert in operational compliance and performance assessment, significantly improving customer satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Store Leader
Kroger
Algonac
05.2018 - Current
- Managed all aspects of store operations including staffing schedules, budgeting.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Developed strategies to increase customer satisfaction and sales performance.
- Administered store's budget with strong planning and expense control abilities.
- Created successful plans to maximize profits and reduce loss.
- Maintained store operations by following policies and procedures; completed reports.
- Completed day-to-day duties accurately and efficiently.
Customer Service Manager
Kroger
Algonac
08.2015 - 08.2018
- Conducted training and offered staff development opportunities to decrease process lags.
- Prepared month-end closing procedures including accruals and adjusting entries.
Cashier/Floral Backup
Kroger
Algonac
08.2010 - 08.2015
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Courtesy Clerk
Kroger
Algonac
08.2008 - 08.2010
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided excellent customer service by being friendly and courteous at all times.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZAssociate of Science - Physchology
St Clair Community College
Port Huron, MISkills
- Staff management
- Customer service
- Employee training
- Operational compliance
- Communication skills
- Team building
- Problem solving
- Employee coaching
- Multitasking and organization
- Performance assessment
Timeline
Store Leader
Kroger
05.2018 - Current
Customer Service Manager
Kroger
08.2015 - 08.2018
Cashier/Floral Backup
Kroger
08.2010 - 08.2015
Courtesy Clerk
Kroger
08.2008 - 08.2010
Bachelor of Science - Psychology
University of Phoenix
Associate of Science - Physchology
St Clair Community College
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