Crystal Lamb
Berea,KY
Summary
Versatile Production Supervisor knowledgeable about equipment operation, quality standards and safety hazards. Versed in documentation, compliance and scheduling. Streamlines workflow to maintain productivity and proactively addresses challenges to minimize downtime.
Overview
16
16
years of professional experience
Work History
Production Supervisor
Hitachi Automotive Systems Americas, Inc
08.2013 - 03.2018
- Assisted in the implementation of new systems or machinery upgrades for enhanced productivity and cost savings.
- Collaborated with management and engineering teams to develop and implement innovative strategies for maximizing production efficiency without compromising quality standards.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Managed internal operational standards and productivity targets.
- Contributed to continuous improvement efforts by identifying opportunities for process enhancements and recommending appropriate solutions for implementation.
- Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
- Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Cultivated professional working relationships with peers and supervisors.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Supervised ongoing daily production phases.
- Established clear priorities and production quality standards.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
911 Telecommunicator - Telecommunicator II
Kentucky State Police
08.2008 - 08.2013
- Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Played a key role in resolving hostage situations by maintaining open lines of communication between law enforcement officials and suspects safely.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Answered calls from automatic routing system and took basic information from callers.
- Assisted with the implementation of new software systems, streamlining call handling processes and increasing efficiency.
- Maintained strict adherence to confidentiality protocols by safeguarding sensitive information from unauthorized access.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Maximized caller safety by providing clear instructions for emergency situations.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Read system maps and caller information, and documented details in system.
Production Worker
Tokico Usa (currently Hitachi Astemo)
10.2002 - 08.2008
- Inspected and adjusted work performed to meet expectations.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Managed inventory levels and restocked supplies to keep up with high production needs.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and resource optimization.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Assisted with the implementation of lean manufacturing principles, resulting in reduced waste and increased overall efficiency within the production facility.
- Assembled and tested various products to meet production requirements and quality control standards.
- Made sure that products were produced on time and are of good quality.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Performed general equipment maintenance and repair to minimize downtime.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
Data Entry Clerk
ACS Incorporated
01.2002 - 10.2002
- Managed and organized documents for data entry tasks.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Followed data entry protocols, rules and regulations.
- Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Associate's degree - Business
University of Phoenix-Online Campus
Phoenix, AZ05.2008
Skills
- Lean Manufacturing
- 5S
- Microsoft Office
- Quality Control
- Process Documentation
- Training and mentoring
- Health and safety compliance
- Workflow Optimization
- Customer Service
- Production targets
- Process Improvement
- Raw materials
- Team Collaboration and Leadership
- Equipment monitoring
- Inventory Assessment
- Worker Training
- Problem-Solving
- Assigning Work
- Schedule Management
- Operations Management
- Production Management
- Equipment Operation
- Safety Management
- Quality Assurance
- MS Office
- Computer Skills
- Continuous improvements
- Decision-Making
- Compliance understanding
- Documentation And Reporting
- Telephone Etiquette
- Initial Trauma Life Support (ITLS)
- Data Systems Operation
- Dispatch Coordination
- Alarm Systems Monitoring
- Call Routing
- Information Gathering
- Emergency Police Dispatcher Certification
- Rapid Needs Assessment
- Information Gathering and Relay
- Basic life support understanding
- Crisis Management
- Emergency Medical Dispatch
- Emergency Medical Dispatch (EMD)
- Map reading skills
- Incident Prioritization
- Memory retention
- Active Listening
- Computer-aided dispatching
- Critical Thinking
- Works Well Under Pressure
- Flexible Schedule
- Law Enforcement Collaboration
- NCIC Database
- Data Entry
- CPR and First Aid
- Police and fire procedures
- Dependable and Responsible
- Stress Tolerance
- Unit Dispatch
- Typing Speed
- Organizational Skills
- Microsoft Word
- Attention to Detail
- Organization and Time Management
- Friendly, Positive Attitude
Assessments
Management & leadership skills: Planning & execution, Proficient, 11/01/22, Planning and managing resources to accomplish organizational goals
Crafter and homeschooler
In my daily life I am a wife and mother. I homeschool everyday and enjoy crafting and scrapbooking on a daily basis as well.
Timeline
Production Supervisor
Hitachi Automotive Systems Americas, Inc
08.2013 - 03.2018
911 Telecommunicator - Telecommunicator II
Kentucky State Police
08.2008 - 08.2013
Production Worker
Tokico Usa (currently Hitachi Astemo)
10.2002 - 08.2008
Data Entry Clerk
ACS Incorporated
01.2002 - 10.2002
Associate's degree - Business
University of Phoenix-Online Campus
Similar Profiles
Sarah BurtonSarah Burton
Production Worker at Hitachi Automotive Systems AmericasProduction Worker at Hitachi Automotive Systems Americas
Antoinette GermanAntoinette German
Assembly Line Worker at Hitachi Automotive Systems AmericasAssembly Line Worker at Hitachi Automotive Systems Americas
Julie WikoffJulie Wikoff
Quality Control Inspector at Hitachi Automotive Systems AmericasQuality Control Inspector at Hitachi Automotive Systems Americas
RANDALL DOZIERRANDALL DOZIER
Group Leader at Hitachi Automotive Systems AmericasGroup Leader at Hitachi Automotive Systems Americas
Austin WhitakerAustin Whitaker
Air Craft Life Support Operator at AmentumAir Craft Life Support Operator at Amentum