Crystal Lammon
CPC-A, Medical Professional
Arvada,CO
Summary
Experienced healthcare professional with a diverse background in laboratory assistance, medical transcription, medical coding, and caregiving for a traumatic brain injury patient. Possesses extensive knowledge and demonstrates excellent computer and communication skills. Well-versed in EMR systems and HIPAA regulations. Skilled in receptionist duties, secretarial tasks, and bookkeeping. Proficiently utilizes office equipment and adeptly handles multiple phone lines. Obtained the Certified Professional Coder certification in 2023 and actively seeks opportunities in the medical field. Thrives in high-pressure environments and consistently delivers exceptional results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Caregiver
TEAM Risk Management
08.2021 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
Certified Professional Coder
Denver Arthritis Clinic
07.2022 - 07.2023
- Maintained strict confidentiality by adhering to HIPAA guidelines and ensuring sensitive patient information was protected at all times.
- Managed high-volume workloads effectively by prioritizing tasks according to urgency and importance while maintaining strict attention to detail.
- Conducted thorough research on complex cases, applying advanced knowledge of medical terminology, anatomy, physiology, and pharmacology to accurately assign codes as needed.
- Reduced claim denials by attentively reviewing medical records and addressing discrepancies prior to submission.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with all relevant guidelines and legislation.
- Enhanced coding accuracy by implementing quality assurance checks and conducting regular audits.
- Contributed to interdisciplinary team meetings, offering valuable insights into optimizing patient care from a coding perspective.
- Participated in ongoing professional development opportunities to stay current on changing coding requirements and advances in healthcare technology.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Verified accuracy of patient information in medical records.
Office Administrator & Bookkeeper
Rocky Mountain Label & Packaging
08.2018 - 03.2020
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems
- Answered multi-line phone system, routing calls, delivered messages to staff and greeted visitors
- Interacted with customers by phone, email, or in person to provide information
- Delivered clerical support by handling a range of routine and special requirements
- Reconciled account files and produced monthly reports
Office Manager & Bookkeeper
JPR Management
08.2017 - 08.2018
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel
- Updated reports, managed accounts, and generated reports for the company database
- Managed office operations while scheduling appointments for department managers
- Coached new hires on company processes while managing employees to achieve maximum production
- Developed standard operating procedures for all administrative employees
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
Administrative Assistant & Bookkeeper
Advanced Medical Alternatives
03.2011 - 06.2017
- Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors
- Restocked supplies and submitted purchase orders to maintain stock levels
- Executed record filing system to improve document organization and management
- Monitored office calendars to plan meetings, activities and travel to maximize productivity
- Interacted with vendors to purchase and set up equipment and services
- Maintained company handbook to outline policies and provide insights into company mission and values
- Recorded meeting minutes to provide a historical account of actions, measure progress against strategic plan and drive accountability
- Scheduled office meetings and client appointments for staff teams
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events
- Edited documents to improve the accuracy of language, flow, and readability
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Clarified customer issues and determine the root cause of problems to resolve product or service complaints
Education
CPC - Medical Billing & Coding
05-2022
Skills
- Multitasking and organization
- Daily living assistance
- Patient care
- Dependable and responsible
- Time management
- Respectful and compassionate
- Meal preparation
- First aid and safety
- Flexible schedule and availability
- Compassionate communication
- Medication and appointment reminders
- Special needs care
- Medication administration
- ADL assistance
- Client transportation
Certification
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
Timeline
Certified Professional Coder - Denver Arthritis Clinic
07.2022 - 07.2023
Caregiver - TEAM Risk Management
08.2021 - Current
Office Administrator & Bookkeeper - Rocky Mountain Label & Packaging
08.2018 - 03.2020
Office Manager & Bookkeeper - JPR Management
08.2017 - 08.2018
Administrative Assistant & Bookkeeper - Advanced Medical Alternatives
03.2011 - 06.2017
Red Rocks Community College - CPC, Medical Billing & Coding
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