Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Work Availability
Quote
Work Preference
References
Volunteer Experience
References
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Crystal Landwehr

Crystal Landwehr

Saint Cloud,MN

Summary

Experienced and compassionate medical professional dedicated to maintaining patient dignity and confidentiality in a dynamic healthcare facility. Proven track record of excelling in all assigned duties. Organized and motivated with strong time management and organizational skills, eager to contribute to company growth. Seeking entry-level opportunities to enhance abilities and support company development.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Home Health Aide

Private Client
Saint Cloud, Mn
03.2024 - Current
  • Facilitate essential activities, including grooming, meal consumption, and hygiene routines.
  • Conducted necessary checks for essential health indicators.
  • Delivered essential patient care.
  • Assisting clients with physical mobility exercises.
  • Upheld sanitary standards to promote a safe space for patients.
  • Delivered companionship to enhance patient well-being.
  • Facilitated operations with medical equipment and supplies.
  • Informed patients' guardians of condition updates.
  • Managing patient medication administration.
  • Ensuring daily meal preparation meets dietary needs.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Transported patient to doctor appointments and social events.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated leadership skills in managing projects from concept to completion.

Retail Sales Associate

Bath and Body Works
Saint Cloud, MN
11.2023 - 02.2024
  • Ensured customer satisfaction by locating desired products.
  • Managed final sales transactions with accuracy.
  • Maintained a smooth checkout process to enhance the customer experience.
  • Maintained a high standard of customer service.
  • Contributed to fostering a team-oriented atmosphere.
  • Reviewed weekly retail sales data to identify opportunities for improvement in inventory management practices.
  • Implemented policies and procedures related to food service, retail sales, and other operational activities.
  • Demonstrated knowledge of store products and services.
  • Provided product information and answered customer questions.
  • Assisted customers with finding the right product for their needs.
  • Performed cashier duties, such as ringing up sales, processing payments, and issuing receipts.
  • Greeted customers upon entering the store and assisted.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Maintained a clean work environment by sweeping, dusting, vacuuming, and mopping floors.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Promoted special offers and discounts to encourage additional purchases.
  • Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
  • Inspected purchased items for defects before handing them over to customers.

Cashier

Chipoltle
Saint Cloud, MN
12.2022 - 05.2023
  • Acted as the main contact for client interactions.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Restocked supplies promptly.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check, and credit card.
  • Maintained adherence to policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol products.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.

Family Members

Family Members
Becker, MN
10.2020 - 09.2022
  • Contributed to creating a supportive academic setting.
  • Informed guardians about children's behaviors and related matters.
  • Facilitated communication among children, peers, instructors, management, and parents.
  • Fostered children's emotional and mental growth.
  • Detected emotional and developmental issues in children, reporting to parent or guardian.
  • Ensured play area safety.
  • Facilitated engaging activities tailored to children's developmental stages.
  • Promoted understanding of peers.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Read books aloud to small groups or individual children.
  • Planned field trips to local parks, libraries and other educational places.

Front Desk Receptionist

Grandstay Hotels & Crossings By Grandstay
Becker, MN
02.2020 - 09.2020
  • Took necessary precautions to safeguard guest property.
  • Ensured top-tier cleanliness throughout facility areas.
  • Ensured top-tier customer experience through exceptional service.
  • Input data into computer systems.
  • Complied with company policies and procedures.
  • Entered, processed, and verified the accuracy of data.
  • Tracked and logged daily activities.
  • Coordinated scheduling for stays efficiently.
  • Directed daily operations for seamless office performance.
  • Responded to customer complaints and addressed issues promptly and professionally.
  • Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
  • Processed payments for guest accounts, and accepted cash or credit cards as payment.
  • Checked in guests using established procedures and verified guest identification and credit card information.
  • Greeted guests upon arrival, answered inquiries, and provided information about hotel services.
  • Maintained accurate records of occupied rooms, reservations, and cancellations.
  • Assisted with luggage storage and transportation when requested by guests.
  • Compiled information from files and research to satisfy information requests.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greetings, answered general questions, gathered nature of the visit, and directed them to specific offices.
  • Collected room deposits, fees, and payments.

Direct Support Professional

REM
Monticello, MN
05.2018 - 02.2019
  • Adhered to HIPAA guidelines, ensuring privacy protection.
  • Monitored, recorded, and communicated resident conditions.
  • Created safer, cleaner, and more organized spaces.
  • Facilitated activities fostering mental and emotional engagement.
  • Enhanced resident personal hygiene.
  • Executed and facilitated residential activities.
  • Assisted residents in transferring from bed to chair and vice versa using proper body mechanics.
  • Monitored vital signs including temperature, pulse and respiration.
  • Administered medications and treatments according to physician orders.
  • Observed changes in resident's condition or behavior and reported to supervisor.
  • Participated in developing individualized care plans for each resident based on assessments of their needs.
  • Performed light housekeeping duties such as changing linens and cleaning rooms.
  • Ensured safety of the residents by providing appropriate supervision while they are walking or exercising inside or outside the facility.
  • Assisted with meal preparation, serving meals, snacks and beverages according to dietary requirements.
  • Provided emotional support for the elderly who may be experiencing feelings of loneliness or depression.
  • Responded quickly to emergency situations involving medical attention, physical restraints or behavioral issues.
  • Developed positive relationships with residents, families and staff members through respectful communication techniques.
  • Conducted rounds throughout shift to ensure all residents were safe and comfortable.
  • Assisted disabled clients to support independence and well-being.
  • Provided compassionate and patient-focused care to cultivate well-being.

Education

Associate of Science - Health Sciences - Medical Office and Billing Specialist

Ultimate Medical Academy - Clearwater
Clearwater, FL
08.2023 - Current

High School Diploma -

Becker High School
Becker, MN
09.2014 - 06.2018

Skills

  • Expense Reimbursement Management
  • Revenue Cycle Optimization
  • Government Payer Systems Familiarity
  • Knowledge of ICD-10 Coding Standards
  • Familiarity with State Compliance Standards
  • Medical Terminology Proficiency
  • Clinical Documentation Skills
  • Claims Evaluation
  • Electronic Health Records Administration
  • Claims Denial Oversight
  • Medical Billing
  • Expense Reimbursement Management
  • Revenue Cycle Optimization
  • Government Payer Systems Familiarity
  • Knowledge of ICD-10 Coding Standards
  • Familiarity with State Compliance Standards
  • Medical Terminology Proficiency
  • Clinical Documentation Skills
  • Claims Evaluation
  • Electronic Health Records Administration
  • Claims Denial Oversight
  • Medical Billing

Accomplishments

  • Achieved Dean's list recognition for 4 semesters.
  • Maintained a 4.0 GPA throughout my college education so far.
  • Successfully completed coursework in ICD-10, CPT coding, and medical terminology.
  • Completed a certification in HIPAA compliance to ensure adherence to patient privacy regulations.

Languages

English
Native/ Bilingual

Timeline

Home Health Aide

Private Client
03.2024 - Current

Retail Sales Associate

Bath and Body Works
11.2023 - 02.2024

Associate of Science - Health Sciences - Medical Office and Billing Specialist

Ultimate Medical Academy - Clearwater
08.2023 - Current

Cashier

Chipoltle
12.2022 - 05.2023

Family Members

Family Members
10.2020 - 09.2022

Front Desk Receptionist

Grandstay Hotels & Crossings By Grandstay
02.2020 - 09.2020

Direct Support Professional

REM
05.2018 - 02.2019

High School Diploma -

Becker High School
09.2014 - 06.2018

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Work Preference

Work Type

Full TimePart TimeInternship

Work Location

RemoteOn-Site

Important To Me

Work from home optionCareer advancementHealthcare benefits

References

References available upon request.

Volunteer Experience

Tri-County Humane Society, Saint Cloud, MN

2022-09-Present

Fostering animals

  • Providing shelter to dogs and cats of any age.
  • Feeding and watering the animals.
  • Transporting to and from vet appointments.
  • Administering medications to the animals if needed.
  • Documenting the stay of each animal.
  • Aiding in the search to find the animals find their forever homes.

References

References available upon request.

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Crystal Landwehr