Crystal Lanza
Whitehall,PA
Summary
Personable and dedicated administrative professional with 6+ years experience assisting with work of high-achieving executives in finance, sales, project management, human resources and accounting. Self motivated and trained in smoothly handling high-volume workloads in a fast paced, rapidly changing environment. Expert in managing to keep projects moving smoothly by coordinating documents, meetings and schedules. Responsible, punctual and productive professional able to perform effectively in independent or team environment.
Overview
19
19
years of professional experience
Work History
Executive Administrative Assistant
Empire Property Construction
12.2022 - Current
- Handles routine responses to telephone and email inquiries on behalf of executives
- Oversee crews from construction division, maintenance technicians, and landscape division employees.
- Protects sensitive and confidential business information from unauthorized access or loss
- Maintains positive public relations with customers, vendors, land lords, tenants and industry partners
- Collaborates with human resources in screening and coordinating interviews for potential candidates
- Coordinates travel arrangements, including flights, hotels and ground transportation
- Coordinating vendors, maintaining client/vendor relationships
- Scheduling of inspections, maintenance, permits, and vendors as well as ensuring timely completion.
- Assists in budget tracking by entering expenses into financial software systems
- A/P and A/R Reconciliations
- Assists with preparation of presentations and reports using PowerPoint, Outlook, Google and Excel
- Prioritizes tasks effectively to meet deadlines in fast-paced environment
- Organizes company events, such as team-building activities and holiday parties
- Answers telephone calls, email requests and written correspondence to achieve internal and external communication objectives
- Answers inbound calls to handle various concerns, set appointments and close sales
- Collaborated across departments to resolve customer-related issues.
- Experienced in a remote and hybrid setting
- Schedules appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations for all senior leadership team.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
Executive Administrative Assistant
Pons Insurance Agency
08.2018 - 12.2022
- Handled routine responses, responding to telephone and email inquiries on behalf of executives
- Protected sensitive and confidential business information from unauthorized access or loss
- Answered inbound calls to handle various concerns, set appointments and close sales
- Maintained positive public relations with customers, vendors, and industry partners
- Proofread documents for accuracy before distribution or submission to external sources
- Enhanced customer satisfaction with fast, knowledgeable service
- Managed customer calls efficiently in fast-paced call center environment
- Delivered fast and friendly service to handle questions and service complaints
- Anticipated needs and resolved problems to keep customers happy
- Documented, researched and resolved customer service issues
- Collaborated across departments to resolve customer-related issues.
Salon Manager
Great Clips
12.2014 - 05.2018
- Analyzed financial reports to identify trends in sales, expenses, and profits
- Kept tight financial controls, sticking closely to budget limits and preventing product waste
- Managed operational finances by interpreting reporting data, managing payroll budgets, and controlling expenses
- Managed daily operations of salon, ensuring smooth workflow and high customer satisfaction
- Conducted regular performance evaluations for employees to provide feedback on job performance.
Insurance Specialist
St. Lukes Hospital
06.2005 - 02.2011
- Facilitated timely verification of insurance benefits and financial clearance
- Verified and obtained required referral, authorization, or pre-certification prior to services being provided
- Utilized various online tools and resources to streamline verification process, such as insurer portals or electronic health record systems
- Responded promptly to inquiries from both internal staff members and external parties, such as insurers or healthcare providers
- Obtained patient data information to facilitate verification
- Collaborated with healthcare providers to ensure proper billing procedures were followed.
Education
Communications -
Shippensburg University
Shippensburg, PACosmetology Liscence - Cosmetology
Empire Beauty School
Whitehall, PA11.2012
EMT Certification - EMS
Emergency Medical Institute
Allentown, PA01.2007
Skills
- Expense Reporting
- Documentation And Reporting
- Customer Service
- Meeting planning
- Spreadsheet tracking
- Team Collaboration
- Billing and Invoicing
- Project Management
- Vendor oversight
- Relationship Building
- Calendar Management
- Attention to Detail
- Budgeting Assistance
- Vendor Relations
- Invoice Processing
- Remote Work Experience
- Deadline Management
Timeline
Executive Administrative Assistant
Empire Property Construction
12.2022 - Current
Executive Administrative Assistant
Pons Insurance Agency
08.2018 - 12.2022
Salon Manager
Great Clips
12.2014 - 05.2018
Insurance Specialist
St. Lukes Hospital
06.2005 - 02.2011
Communications -
Shippensburg University
Cosmetology Liscence - Cosmetology
Empire Beauty School
EMT Certification - EMS
Emergency Medical Institute
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