Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Lashbrook

Goodells,MI

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering five years of related experience.

Overview

24
24
years of professional experience

Work History

Assistant Manager

Grifols Plasma
10.2021 - Current
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.

Training Coordinator

Grifols Plasma
07.2017 - 06.2021
  • Worked with management and the Business Unit Training Department to identify training needs
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Planned and deployed training programs for Production procedures and activities.
  • Assessed skill gaps for employees in all departments and developed training courses to meet identified needs.
  • Created reports and provided administrative support of training systems such as LMS Compliance Wire
  • Liaised between trainers and course participants.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Traveled to trained new Training coordinators across the company and assisted other centers that were struggling with quality and training deficiencies.
  • Acted as a project manager for Operational System changes as well as process and procedure changes.
  • Coordinated travel arrangements for trainers.
  • Was responsible for all New Hire onboarding and training as well as cross training all staff to be cross functional across the center.

Donor Center Technician

Grifols Plasma
02.2017 - 07.2017
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Collect blood samples with focus on accuracy and adherence to aseptic techniques.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Waitress/Restaurant Manager

Red Pepper Restaraunt
01.1999 - 02.2017
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Scheduled Waitress Staff
  • Completed Payroll for all Employees

Education

High School Diploma -

Yale Senior High School
Yale, MI
05.1997

Skills

  • Project Management
  • Time Management
  • Cost Control
  • Staff Development
  • Quality Standards
  • Staff Training
  • Performance Tracking and Evaluations
  • Orientating and Training
  • Health and Safety Regulations
  • Training and Development
  • Training
  • Communication

Timeline

Assistant Manager

Grifols Plasma
10.2021 - Current

Training Coordinator

Grifols Plasma
07.2017 - 06.2021

Donor Center Technician

Grifols Plasma
02.2017 - 07.2017

Waitress/Restaurant Manager

Red Pepper Restaraunt
01.1999 - 02.2017

High School Diploma -

Yale Senior High School

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Crystal Lashbrook