Crystal Latham
Rockport,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Intuit TurboTax
Rockport, TX
10.2022 - 05.2023
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Determined charges for services requested and arranged for billing.
- Referred unresolved customer grievances to designated departments for further investigation.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Customer Service Assistant
Rockport Auto Sales
Aransas Pass, TX
03.2021 - 06.2022
- Consulted with customers regarding needs and addressed concerns.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls, checking and returning voicemails to obtain records.
- Met or exceeded customer service metrics by providing excellent customer support.
- Sold or recommended products or services to suit client needs.
- Maintained accurate CRM database by entering and regularly updating client information.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
CUSTOMER SERVICE AGENT
Intuitive Solutions
Rockport, TX
10.2015 - 10.2019
- Addressed customers courteously using suitable methods and problem-solving skills.
- Read from scripts to promote uniformity and consistency in communications.
- Conferred with customers by telephone or in-person to provide product or service information.
- Navigated multiple computer systems and applications and utilized search tools to nd information.
Education
Bachelor of Science - Information Technology
Post University
Waterbury, CTSkills
- Upbeat and Positive Personality
- CRM Software
- Order and Refund Processing
- POS Systems and Ordering Platforms
- Call Documentation
- Customer Account Management
- Verbal and Written Communication
- Upselling Products and Services
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Microsoft Office Expertise
- Problem-Solving Abilities
- Customer Relations
- Inbound and Outbound Calling
- Call Center Operations
- Technologically Savvy
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Intuit TurboTax
10.2022 - 05.2023
Customer Service Assistant
Rockport Auto Sales
03.2021 - 06.2022
CUSTOMER SERVICE AGENT
Intuitive Solutions
10.2015 - 10.2019
Bachelor of Science - Information Technology
Post University
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