Crystal LLC
General Manager
Palmdale,CA
Summary
Seeking a position as a AdministrativeAssistant or AccountingAssistant. Also open to any positions.Open to learn. Hard working and Ambitious Woman willing to go the extra mile to help in your Company and reach the highest level of success together as a team. Looking for highly organized and detail-oriented Company; with room to grow in the company. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 16 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager Administration
Beedazzled.Creations LLC
02.2006 - Current
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed budget implementations, employee evaluations, and contract details.
Patrol Officer
ADT Sevices
05.2019 - Current
- Managing a small community Hoa
- With Patrol services also security
- We also installed alarms etc
- We watch over clients and there assets
- Also stay dedicated to our clients and there families.
- Created and maintained daily and weekly reports for upper management.
- Prepared reports on service performance metrics and key indicators for management review.
- Assessed customer needs and developed solutions to meet needs.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Communicated with clients and service providers to provide updates on work progress.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
- Assessed and managed potential risks and hazardous situations.
- Drafted Number reports detailing incidents and safety violations.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Responded to call-outs during periods of low coverage or high demand to serve public in Location.
- Structured assignments for subordinates based on current patrol priorities, special requirements and individual strengths.
- Backed up patrol officers during difficult stops or to answer complex questions.
- Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
- Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas.
- Maintained positive community relations through active communication at crime scenes and assistance with programs such as mentoring underprivileged kids and teaching at Citizen's Police Academy events.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Commanded on-scene tactical teams during critical incidents.
- Developed and implemented strategies to improve patrol operations.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Inspected officers and vehicles to identify and correct any unprofessional appearances.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Responded to emergency calls and provided appropriate support.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Responded quickly to emergency situations to assess and deflect issues.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Wrote detailed reports of all security breaches and investigations.
- Examined doors, windows and gates to verify security.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
Administrative Assistant
G & S Transport Service
02.2006
- Managed Office performing customer service and accounting, utilized databases and accounting programs to organize and maintain company records, phones, filing, computer and typing, some cash handing, stock store.
Lobby Ambassador
Securtias Security
04.2005
- Lobby greeter, for patient ,Visitors, Doctors, Etc
- Good phone Customer Services Prefect with Filing, typing, Computers etc.
Security Supervisor
ABM Security
05.2004
- My job to do payroll every week
- Check on guards I had a post with 9 under me .greeting the truck driver has they come to the warehouse, log then in or out file paperwork
- And detex the warehouse.
Cashier
Albertsons Market. Rowland Highs
06.2002
Security Officer/ Dispatch
INITIAL Security Industries
08.2000
- Watch out for our customers and shoppers
- Security Dispatch, phones, security lock-up, computer, filing.
Education
Associate Of Science - General Business
Antelope Valley College
Lancaster, CA08.2022
Associate Of Business Administration - Business Administration
Antelope Valley College
Lancaster, CA05.2021
Associate Of Science - Real Estate
Antelope Valley College
Lancaster, CA05.2021
A.S. Degree - Small Business Management
Antelope Valley College
Lancaster, CA08.2019
Certificate - Small Business Management
Antelope Valley College
Lancaster, CA08.2019
High school Diploma - Education
Bassett Adult School
La Puente, CA06.2006
Vocational School Certificate - Medical Insurance Billing /Coding
Caledonia
City Of Commerce 04.2002
Certificate - Pharmacy Technology
Pacific Travel Trade
Los Angeles, CA06.2000
Skills
- Customer Service, Cashier, Data Entry, Word, Excel, Windows XP, Windows NT, Operating Systems, Ten Key, LOTUS 1,2,3,and Medical Bulling & Coding
- AVAILABLE
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Sat - Sunday
- OPEN
- PC Proficiency
- Data Entry Documentation
- Report Analysis
- Account Balancing
- Excel Spreadsheets
- Customer Service
- Back Office Operations
- CRM Software
- Cash Deposit Preparation
- Mail Management
- Business Writing
- Advanced MS Office Suite Knowledge
- 10-Key Proficiency
- Travel Administration
- Document Retrieval
- Program File Distribution
- Records Management Systems
- Employee Training
- Project Planning
- Report Transcription
- Schedule Management
- Business Planning
- Performance Improvement
- Critical Thinking
- Reading Comprehension
- Statistical Data Gathering
- Insurance Eligibility Verifications
- New Business Development
- Sorting and Labeling
- Accounting Support
- Travel Planning
- Data Collection
- Self Starter
- Payroll and Benefits Administration
- Staff Motivation
- Medical Terminology
- Employee Timesheet Processing
- Customer Relations
- Office Equipment Maintenance
- Project Management
- Customer and Client Relations
- Multi-Line Phone Systems
- Records Management
- Business Correspondence
- Contract Agreement Preparation
- Records Preparation
- Calendar Management
- Staff Management
- Data Evaluation
- Business Administration
- Credit Checks
- Team Bonding
- Strategic Planning
- Healthcare Common Procedure Coding System (HCPCS)
- Account Reconciliation
- Administrative Support
- Time Management
- Closing and Contract Negotiations
- Database Administration
- Workflow Planning
- Phone Call Answering
- Prioritizing Patients
- Data Management
- Office Management
- Typing Proficiency
- Complex Problem-Solving
- Compensation and Benefits
- Risk Management
- Grammar
- Coordination
- Recordkeeping
- Budgeting
- Bookkeeping
- Documentation
- Negotiation
- Prioritization
- Marketing
- Proofreading
- Spreadsheets
- Filing
- Merchandising
- Senior Leadership Support
- Full-Cycle Accounting
- Internal Communications
- PeopleSoft HRMS
- Correspondence Writing
- Database Organization
- Labor Control
- OSHA Compliance
- Labor Relations
- Detailed Meeting Minutes
- iManage Proficiency
- Workers' Compensation Knowledge
- Process Optimization
- Meeting Minutes
- Effective Working Relationships
- Active Listening
Certification
- Certified ARMED PATROL, ADT SECURITY - 15Years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patrol Officer
ADT Sevices
05.2019 - Current
General Manager Administration
Beedazzled.Creations LLC
02.2006 - Current
Administrative Assistant
G & S Transport Service
02.2006
Lobby Ambassador
Securtias Security
04.2005
Security Supervisor
ABM Security
05.2004
Cashier
Albertsons Market. Rowland Highs
06.2002
Security Officer/ Dispatch
INITIAL Security Industries
08.2000
Associate Of Science - General Business
Antelope Valley College
Associate Of Business Administration - Business Administration
Antelope Valley College
Associate Of Science - Real Estate
Antelope Valley College
A.S. Degree - Small Business Management
Antelope Valley College
Certificate - Small Business Management
Antelope Valley College
High school Diploma - Education
Bassett Adult School
Vocational School Certificate - Medical Insurance Billing /Coding
Caledonia
Certificate - Pharmacy Technology
Pacific Travel Trade
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