Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Lawrence

Brunswick,GA

Summary

Dynamic Property Care Specialist with over 6 years in hospitality, excelling at enhancing guest experiences at Vacation Rental Collective. Proven track record in effective communication and problem-solving, ensuring properties are impeccably maintained and ready for guests. Proficient in property management systems, demonstrating strong organizational skills and attention to detail.

Overview

12
12
years of professional experience

Work History

Property Care Specialist

Vacation Rental Collective
11.2021 - 07.2025
  • Daily operations of inspecting over 40 vacation rentals, making sure properties were ready for guest or owner arrival
  • Communicated each day with four cleaning companies to ensure properties were being cleaned in a timely manner and stocked properly
  • Reported all maintenance issues to the appropriate team
  • Communicated with the guest service team throughout the day to handle any issues before guest arrival
  • Participated in the gift program for any guest request
  • Performed quality control checks and a basic checklist on all new properties and once a year on existing properties
  • Meeting with owners for onboarding new properties
  • Experience using property management systems (Escapia, Breezeway, BeHome)

Landscape Crew Leader

Animas Valley Landscape
06.2018 - 11.2021
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Used trimmers and weed eaters for grounds maintenance, brush clearing
  • Maintained a weekly client route

Office Administrator

Hanger Clinic: Prosthetics & Orthotics
03.2013 - 05.2018
  • Coordinated communications, financial processing registration, recordkeeping, and other administrative functions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of patient information.
  • Reconciled account files and produced monthly reports.
  • Monitored front areas so that questions could be promptly addressed.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Medical billing, coding and collections
  • Educated patients on financial responsibility
  • Retrieved pre-authorizations for medical procedures
  • Communicated with medical insurance companies on a daily basis

Education

Core Classes -

Valdosta State University
Valdosta, GA

Core Classes -

Pueblo Community College
Durango

High School Diploma -

Crisp County High School
Cordele, GA
05-1998

Skills

  • 6 years in hospitality as innkeeper and property care specialist
  • 10 years customer service
  • Strong communication and problem solving skills
  • Excellent organizational and attention to detail
  • Make quick decisions to resolve guest, owner or maintenance issues
  • Managing time effectively

Timeline

Property Care Specialist

Vacation Rental Collective
11.2021 - 07.2025

Landscape Crew Leader

Animas Valley Landscape
06.2018 - 11.2021

Office Administrator

Hanger Clinic: Prosthetics & Orthotics
03.2013 - 05.2018

Core Classes -

Valdosta State University

Core Classes -

Pueblo Community College

High School Diploma -

Crisp County High School

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