Crystal Lawson
Orange ,NJ
Summary
To get the opportunity where I can make the best of my potential and contribute to the organization’s growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
w2 specialist
Inspire Brands, Inc.
01.2023 - 11.2023
- Answered and handled 30-40 incoming calls concerning tax documents
- Assisted current and former employees with accessing their tax documents
- Downloaded & emailed tax documents at employee’s request
- Assisted employees with various tax questions concerning federal and state withholding.
payroll specialist
Paterson Public Schools
01.2006 - 11.2022
- Verified and processed over 250-time sheets per semi-monthly pay period
- Trained district employees on remote time sheets to automate the process
- Reconciled payroll prior to transmission and validated confirmed reports
- Process correct garnishment calculations and compliance
- Process accurate and timely year-end reporting when necessary (W-2).
Customer Care Representative
Nextel Communications
07.2000 - 12.2005
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
Client Service Representative
Adp- Automated Data Processing
04.1995 - 08.2000
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
Education
Wordprocessing Certificate -
Philips Business School
06.2000
Diploma -
Passaic High School
08.1994
Skills
- Ability to resolve conflicts so that it’s a win-win for all
- Knowledge of personal computer applications and spreadsheets (various software used)
- Critical thinking & time management
- Strong work ethic
- Knowledge of telephone communications
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Proficient in Microsoft Word, Microsoft Excel, Microsoft Office and Outlook
- Management collaboration
Timeline
w2 specialist
Inspire Brands, Inc.
01.2023 - 11.2023
payroll specialist
Paterson Public Schools
01.2006 - 11.2022
Customer Care Representative
Nextel Communications
07.2000 - 12.2005
Client Service Representative
Adp- Automated Data Processing
04.1995 - 08.2000
Wordprocessing Certificate -
Philips Business School
Diploma -
Passaic High School
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