Crystal Lazo-Ramirez
Springfield,NJ
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
The KRE Group
Jersey City, NJ
05.2019 - 03.2025
- Allocated customer inquiries to suitable department personnel.
- Developed and maintained filing systems for confidential documents and records.
- Managed office supplies inventory and placed orders when necessary.
- Processed invoices for payment using accounting software applications.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Operations Coordinator
AppleOne Employment Services
Rochelle Park, NJ
09.2017 - 05.2019
- Ensured compliance with organizational policies, regulations, and standards.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated hiring process by scheduling appointments seamlessly.
- Supervised payroll operations efficiently.
- Updated payroll system to reflect changes in employee status, benefits, and job titles.
- Managed onboarding processes, including background checks, drug screens, and new hire paperwork.
- Developed relationships and partnerships with business leaders.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels to ensure adequate stock availability.
- Managed administrative staff and trained new hires on office procedures and policies.
Administrative Assistant
Bay Ridge Holistic Healthcare
Brooklyn, New York
06.2016 - 12.2016
- Managed phone communication promptly.
- Handled confidential communications.
- Managed database systems containing customer contact information.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Implemented a weight loss program.
- Distributed forms to applicants.
- Coordinated the delivery of shipments efficiently.
- Scheduled and managed client appointments.
- Monitored and supervised weight-loss program participants.
- Proofread content for typo-free emails and documentation.
Administrative Assistant
Gateway Arms Realty
Staten Island, New York
04.2015 - 06.2016
- Oversaw daily operations, maintenance, and administration of various properties.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Escalated critical issues to property manager to promote immediate resolution.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Contacted multiple vendors.
- Oversaw HOA initiatives ensuring compliance and alignment with goals.
- Worked closely with property managers to ensure that all leasing activities are completed efficiently.
Administrative Assistant
Tristate Employment Services
Manhattan, New York
03.2012 - 04.2015
- Directed customer inquiries to appropriate department personnel.
- Developed and maintained filing systems for confidential documents and records.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed office supplies inventory and placed orders when necessary.
- Processed invoices for payment using accounting software applications.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured welcoming environment while overseeing reception area.
- Answered questions from customers regarding products and services offered by the company.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Education
GED -
St. George GED
Staten Island, NY06-2011
Skills
- Microsoft Excel
- Office administration
- Document management
- Invoice processing
- Customer service
- Data entry
- File organization
- Inventory management
- Effective communication
- Problem solving
- Team collaboration
- Confidentiality management
- Purchase orders organization
- Customer relations
- Spreadsheet development
- Scheduling and calendar management
- Credit checks
- Microsoft Office Suite
Languages
English
Professional
Timeline
Administrative Assistant
The KRE Group
05.2019 - 03.2025
Operations Coordinator
AppleOne Employment Services
09.2017 - 05.2019
Administrative Assistant
Bay Ridge Holistic Healthcare
06.2016 - 12.2016
Administrative Assistant
Gateway Arms Realty
04.2015 - 06.2016
Administrative Assistant
Tristate Employment Services
03.2012 - 04.2015
GED -
St. George GED
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