Crystal Leal
Chicago,IL
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Office Manager
@properties
08.2024 - Current
- Assist the Office Manager with onboarding new real estate agents, providing thorough orientation on company policies, procedures, marketing, and available tools on our platform.
- Assist agents with marketing help when needed, including anything related to postcards and social media posts.
- Train front desk staff, ensuring consistent compliance with company policies and standards.
- Create and manage maintenance tickets for office equipment and facilities, ensuring timely repair.
- Input receipts on Concur Solution for Managing Brokers' spending on agent retention and recruiting activities.
- Plan small events for Top Producing Agents and Managing Broker.
- Assist agents with Multiple Listing Service (MLS) related questions or changing their MLS status.
- Provide excellent customer service, resolving issues, addressing concerns promptly and professionally, and maintaining an organized office.
Front Desk administrator
@properties
01.2023 - 08.2024
- Perform basic searches, updates, and audits in the Multiple Listing Service (MLS).
- Handled incoming calls, emails, and correspondence, ensuring timely and professional responses.
- Provides information about MLS, rentals, tenant screening, marketing, IT, and directing agents to the appropriate department when needed.
- Restocking supplies throughout the office, and taking weekly inventory.
- Order office and marketing supplies.
- Assisted the Office Manager with multiple projects when it came to onboarding and terminating agents, along with handling budgets and audits.
Frontline Underwriter (Laid off)
Guaranteed Rate
10.2020 - 02.2022
- Reviewed loan documentation for completeness and accuracy for income, assets, credit, title, and appraisals.
- Worked with the production staff and loan officer for the required documentation before clear to close.
- Underwrite 3 to 5 Freddie Mac and Fannie Mae loans daily.
- Used knowledge of guidelines and personal judgment to make loan decisions.
- Set up conditions at the initial underwriting that are needed prior to closing.
Underwriting Facilitator
Guaranteed Rate
03.2020 - 10.2020
- Reviewed loans for completeness and accuracy before sending the loan to the underwriter.
- Familiarity with various loan programs, including jumbo, FHA, and conventional Fannie Mae and Freddie Mac loans.
- Utilizing Encompass and outside underwriting to process all loans.
Business Development Specialist
Guaranteed Rate
11.2019 - 03.2020
- Helped manage a total of four loan officers' businesses by searching for potential referral partners.
- Organized a follow-up strategy to re-engage with past and existing referral partners.
- Planned events for loan officers to meet with new and current referral partners.
- Prospected fifty or more potential referral partners from different real estate offices via phone calls or emails.
- Managed social media accounts and created advertising content to attract more referral partners.
Education
Bachelor of Arts - Advertising
North Park University
Chicago, IL05.2019
Skills
- Microsoft Office
- Client relationship management
- Content development
- Attention to detail
- Effective multitasking
- Time management
- Problem-solving abilities
- Expense tracking
Certification
Google Digital Marketing & E-commerce Certificate (Expected March 2026)
Timeline
Assistant Office Manager
@properties
08.2024 - Current
Front Desk administrator
@properties
01.2023 - 08.2024
Frontline Underwriter (Laid off)
Guaranteed Rate
10.2020 - 02.2022
Underwriting Facilitator
Guaranteed Rate
03.2020 - 10.2020
Business Development Specialist
Guaranteed Rate
11.2019 - 03.2020
Bachelor of Arts - Advertising
North Park University