Crystal Sheperd
New Orleans,LA
Summary
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Operations professional with keen eye for optimizing processes and driving efficiencies. Known for fostering collaborative team environments and adapting seamlessly to changing operational needs. Expertise in workflow management and problem-solving ensures consistent achievement of organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Associate Manager
Vue Orleans
03.2024 - Current
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Led cross-functional teams in implementing process improvements, driving enhanced productivity.
- Developed training programs for staff, fostering skill development and operational excellence.
- Managed inventory systems, ensuring accurate tracking and optimal stock levels.
- Oversaw daily operations, coordinating tasks among team members to meet organizational goals.
- Reduced operational costs with careful budget management and resource allocation.
- Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
- Managed day-to-day operational tasks, freeing up senior management to focus on strategic initiatives.
- Implemented process improvements based on feedback from team members, resulting in streamlined workflows that enhanced productivity levels across the board.
- Coordinated with General Manager in different operational issues and promotional activities.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Enforced health and safety protocols to promote safe working environment.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
Operations Supervisor
Vue Orleans
10.2023 - 03.2024
- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Streamlined workflow processes to enhance efficiency and reduce operational delays.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Managed staff schedules, ensuring adequate coverage and resource allocation for peak periods.
- Developed training programs for new employees, enhancing onboarding experience and productivity levels.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Ticketing and Retail Clerk
Vue Orleans
02.2022 - 10.2023
- Take orders, input data, process transactions and fulfill ticket and retail requests.
- Answer customer questions and concerns in a professional and friendly manner.
- Provide customer service regarding all aspects of Box office and Retail operations.
- Problem solve any service or customer satisfaction issues that may arise.
- Ability to learn, understand and effectively communicate multiple product types and can easily adapt to changing pricing and product offerings.
- Ability to handle high volumes of customer interaction while delivering exceptional guest service both internal and external.
- Perform daily opening, sales, and closing procedures as directed.
- Work on a computer with a high degree of accuracy.
- Ability to work in both Box office and Retail environments, sometimes in the same work shift.
- Practice safe and secure data entry and collecting guest information on all transactions.
- Ensure retail products are displayed in a safe and compelling way as directed.
- Responsible for maintaining inventory levels in the retail areas.
- Achieve/Maintain/Exceed acceptable or better status on Mystery Shops.
- Monitors the visual appeal and effectiveness of all assigned areas, regularly making improvement recommendations to management.
- Maintain facility appearance through established facility cleanliness standards.
- Document guest feedback as well as worthy notes from shift.
Gift Shop Supervisor
Audubon Nature Institute
05.2017 - 08.2021
- Greeting guests upon entering the store.
- Pulling merchandise from the warehouse and filling the sales floor.
- Checking out customers in an efficient manner.
- Boosted employee performance with regular training and monitoring strategies, implementing personalized improvement plans for struggling workers.
- Oversaw clean, presentable, and well-stocked shop, checking conditions regularly and implementing swift corrections to handle any problems.
- Keeping work area clean and neat.
- Cash handling.
- Merchandising.
- Stocking.
- TAM system knowledge.
- Active listening skills.
- Credit card processing.
- Conflict management.
- Problem-solving.
- Making schedules.
- Ensuring associates complete daily tasks.
- Maintain a healthy work environment.
- Motivated employees to exceed expectations with strategies such as contests and personalized improvement plans.
- Delivered exceptional experiences to every visitor by successfully building top-notch gift shop team.
Inventory Control Specialist
Audubon Nature Institute
07.2015 - 05.2017
- Coordinated and monitored automated stock transfers between departments and off-site locations.
- Resolved inventory discrepancies by locating missing products and tracing recordkeeping errors.
- Kept products correctly labeled and immediately corrected problems for optimal inventory control.
Gift Shop Associate
Audubon Nature Institute
02.2008 - 07.2015
- Greeting guests when entering the store.
- Pulling merchandise from the warehouse.
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
- Checking out customers in an efficient manner.
- Keeping work area clean and neat.
- Cash handling.
- Merchandising.
- Stocking.
- TAM system knowledge.
- Active listening skills.
- Credit card processing.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Drove sales success by building displays and merchandising attractive arrangements.
- Managed inventory levels and restocked merchandise to ensure product availability.
Education
High School Diploma -
Sarah T. Reed
New Orleans, LA05.2007
Skills
- Conflict management
- Scheduling coordination
- Facility management
- Customer engagement
- Staff training and development
- Operations management
- New employee hiring
- Warehouse management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Team leadership
Certification
- Louisiana Responsible Vendor, 02/01/22, 02/28/26
Awards
- Sea Star Award, 08/01/11
- Employee of the Month
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Associate Manager
Vue Orleans
03.2024 - Current
Operations Supervisor
Vue Orleans
10.2023 - 03.2024
Ticketing and Retail Clerk
Vue Orleans
02.2022 - 10.2023
Gift Shop Supervisor
Audubon Nature Institute
05.2017 - 08.2021
Inventory Control Specialist
Audubon Nature Institute
07.2015 - 05.2017
Gift Shop Associate
Audubon Nature Institute
02.2008 - 07.2015
High School Diploma -
Sarah T. Reed
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