Hi, I’m
Crystal Ledford
Winston Salem
Summary
Dynamic Rental Car Manager at N7Equipment LLC with a proven track record in operational efficiency and team leadership. Successfully implemented cost-saving measures and developed marketing strategies, boosting revenue while enhancing customer relations. Skilled in negotiation and staff training, fostering a positive work environment that drives growth and achievement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
years of professional experience
Work History
N7Equipment LLC
Rental Car Manager
08.2014 - Current
Job overview
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
- Implemented cost-saving measures within the department, contributing to the company''s financial success.
- Developed marketing strategies to attract new clients and increase overall business revenue.
- Streamlined reservation procedures for faster service and improved customer experience.
- Negotiated favorable contracts with vendors, resulting in reduced operational expenses.
- Oversaw daily operations at the rental car facility, ensuring efficient workflow and timely completion of tasks.
- Monitored inventory levels closely, adjusting orders as necessary to maintain optimal stock levels without excess waste or shortages.
- Resolved escalated customer complaints professionally, consistently achieving satisfactory outcomes for all parties involved.
- Managed a diverse team of employees, fostering a positive work environment that promoted growth and development.
- Managed budgetary allocations, making strategic financial decisions that maximized profitability while minimizing costs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Decas Cranberry
QA Lab Technician
02.2009 - 06.2014
Job overview
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Calibrated and maintained instruments to keep equipment fully operational.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Trained new associates in laboratory procedures and standards.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Trained and supervised junior technicians in laboratory protocols.
- Set and oversaw quality assurance guidelines for laboratory work.
- Collected and performed analytical testing on in-process product.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
Education
University of PhoenixPhoenix, AZ
Bachelor of Science from Healthcare Business Administration
03-2000
North Davidson Senior HighLexington, NC
High School Diploma
05-1991
Skills
- Strong negotiation skills
- Team leadership
- Fleet management expertise
- Operational efficiency
- Staff training and development
- Goal setting and achievement
- Time management mastery
- Problem-solving capacity
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Effective communication
- Problem resolution
- Customer relations
- Hiring and training
- MS office
- Shift scheduling
- Performance management
Timeline
Rental Car Manager
N7Equipment LLC
08.2014 - Current
QA Lab Technician
Decas Cranberry
02.2009 - 06.2014
University of Phoenix
Bachelor of Science from Healthcare Business Administration
North Davidson Senior High
High School Diploma
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