Crystal Lee
Buena Park,CA
Summary
Fully experienced in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers. Energetic and bilingual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
17
17
years of professional experience
Work History
Truck Dispatcher
K-Bros Corp
12.2022 - 01.2025
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with customers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Supported safety initiatives within the organization, promoting a culture of awareness among drivers and dispatchers alike.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Overseas Logistics Manager
Solugate
04.2021 - 05.2022
- Improved efficiency by coordinating logistics operations and streamlining processes.
- Managed inventory for optimal stock levels and reduced waste.
- Enhanced supplier relationships by negotiating favorable terms and fostering collaboration.
- Developed logistics plans to optimize delivery routes and decrease transit times.
- Increased customer satisfaction with timely and accurate delivery of products.
- Streamlined warehouse operations, achieving improved organization and productivity.
- Oversaw daily operations, ensuring compliance with safety and regulatory requirements.
Overseas Operations Manager
Toolas/Dongdo Biotech
10.2018 - 01.2021
- Streamlined operational processes to improve efficiency and reduce downtime.
- Implemented new software solutions to enhance team productivity and collaboration.
- Oversaw daily operations, ensuring all departments functioned smoothly.
- Improved cost management by analyzing and optimizing financial reports.
- Reduced operational costs, utilizing data-driven decision-making.
- Managed vendor relationships to ensure quality and timely delivery of services.
- Implemented quality assurance processes, increasing customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Plastic Surgery Consultant
Fresh Plastic Surgery
08.2016 - 09.2018
- Provided expert advice to clients, enhancing business operations with strategic planning insights.
- Analyzed market trends for developing tailored solutions that addressed client needs.
- Improved client satisfaction by delivering customized consulting services.
- Developed comprehensive reports for facilitating informed decision-making processes.
- Conducted thorough research to provide data-driven recommendations.
- Supported organizational change initiatives to drive positive business outcomes.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Waitress
Dwitgolmok
05.2008 - 05.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
No Degree - Business Management
Los Angeles City College
Los Angeles, CAHigh School Diploma -
Platte Valley Academy
Shelton, Nebraska05-2003
Skills
- Strong communication skills
- Effective decision making
- Deadline oriented
- Advanced problem solving
- Oral and written communications
- Relationship building
- Issue resolution
- Customer service
- Effective communications
- Stress tolerance
- Regulatory compliance
Languages
Korean
Native or Bilingual
Timeline
Truck Dispatcher
K-Bros Corp
12.2022 - 01.2025
Overseas Logistics Manager
Solugate
04.2021 - 05.2022
Overseas Operations Manager
Toolas/Dongdo Biotech
10.2018 - 01.2021
Plastic Surgery Consultant
Fresh Plastic Surgery
08.2016 - 09.2018
Waitress
Dwitgolmok
05.2008 - 05.2014
No Degree - Business Management
Los Angeles City College
High School Diploma -
Platte Valley Academy
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