CRYSTAL LEE

• Coordinated daily transportation operations through effective scheduling and routing of drivers.
• Investigated accidents involving company-owned vehicles to determine causes and propose corrective measures.
• Managed communication with school administrators, parents, students, and staff regarding transportation schedules.
• Monitored driver attendance records to ensure compliance with scheduling requirements.
• Handled emergency situations by rerouting drivers and arranging additional resources as necessary.

• Coordinated daily transportation operations, optimizing driver schedules and routes.
• Investigated accidents involving company-owned vehicles, identifying causes and recommending corrective actions.
• Utilized software tools to streamline operational processes and improve overall performance.
• Demonstrated strong problem-solving skills to resolve issues swiftly and effectively.
• Prioritized and organized tasks to meet service goals efficiently.
• Collaborated with diverse coworkers to achieve objectives and address product-related issues.

Delivered comprehensive customer service assistance to passengers regarding routes, fares, and transfers.

• Optimized delivery routes based on traffic, road conditions, and various factors.
• Conducted investigations of accidents involving company vehicles, recommending corrective actions as needed.
• Maintained precise records of employee performance, attendance, leave requests, and disciplinary actions.
• Trained new employees on company policies and procedures for operational consistency.
• Monitored employee productivity regularly to identify improvement opportunities.

• Coordinated with dispatchers to address arrival times, delays, and trip-related issues.
• Managed ticket sales for passenger boarding processes.
• Ensured compliance with parking regulations at terminals and rest stops.
• Resolved passenger conflicts professionally as they arose.
• Maintained cleanliness of the coach throughout all trip stages.
• Reported maintenance concerns promptly to supervisors and mechanics.

Directed emergency response efforts to minimize service disruptions and ensure passenger safety.

• Supervised road operations, ensuring punctuality, safety, and operational efficiency.
• Collaborated with drivers and dispatch to enhance communication and reduce response times.
• Conducted audits of road operations, identifying compliance issues and maintaining safety standards.
• Utilized data analytics to identify underperforming routes, achieving 15% increase in schedule adherence.
• Coordinated with maintenance teams to ensure fleet readiness and reduce downtime.
• Implemented safety protocols, optimizing routes and reducing delays and incidents.
• Analyzed route performance data, recommending adjustments to improve operational efficiency.

• Conducted pre-trip inspections of buses to ensure compliance with procedures.
• Followed safety protocols while transporting students with special needs.
• Fostered positive relationships with students through engaging interactions.
• Communicated transportation issues effectively to parents for resolution.
• Transported students to school punctually, adhering to assigned routes.
• Monitored local road conditions and traffic changes impacting routes.
• Ensured student safety by adhering to all traffic laws and regulations.
• Maintained bus cleanliness and reported mechanical issues to supervisor.

• Drove vehicles along designated routes while adhering to traffic regulations for safe passenger transport.
• Inspected vehicles before departure to confirm compliance with safety standards and operational readiness.
• Assisted elderly or disabled passengers, helping them board and alight while ensuring proper seating.
• Loaded and unloaded baggage in compartments to facilitate smooth travel experiences.
• Communicated with dispatchers regarding trip status, delays, and potential issues.
• Checked gas, oil, and water levels prior to each trip to optimize vehicle performance.
• Answered passenger inquiries related to schedules and routes for enhanced customer service.
• Ensured timely arrivals by following specified time schedules during trips.

• Drove vehicles along designated routes, ensuring adherence to time schedules and traffic laws for passenger safety.
• Maintained cleanliness of bus or motor coach to enhance passenger experience.
• Inspected vehicles before departure, checking gas, oil, and water levels for optimal performance.
• Parked vehicles in loading areas to facilitate efficient passenger boarding.
• Responded swiftly and calmly to emergencies, including accidents and medical incidents.
• Delivered courteous customer service by addressing inquiries about routes and schedules.
• Conducted thorough vehicle inspections each shift to identify mechanical issues.
• Communicated with dispatch via two-way radio regarding delays and detours to ensure operational efficiency.

• Operated vehicles along designated routes, adhering to schedules and traffic regulations for passenger safety.
• Assisted elderly and disabled passengers with boarding, seating, and baggage handling.
• Parked vehicles at loading zones to facilitate passenger boarding.
• Conducted pre-departure inspections of vehicles, checking gas, oil, and water levels.
• Recorded cash receipts and ticket fares, maintaining accurate log books.
• Collected tickets or cash fares from passengers throughout trips.
• Followed established procedures for parking buses at terminals and rest stops.
• Monitored passenger behavior to ensure compliance with safety standards during trips.