Crystal Leigh
Washington,DC
Summary
Dynamic security professional with experience at Contemporary Services Company, excelling in crowd management and incident resolution. Proven ability to enhance public safety through effective access control and emergency response. Recognized for strong communication skills and physical fitness, ensuring a secure environment during high-pressure events. Committed to maintaining safety and satisfaction for all attendees.
Professional with strong standards focused on achieving top results in security and event management. Skilled in crowd control, emergency response, and ensuring safety. Known for effective teamwork and adaptability to changing situations. Dependable and calm under pressure, with knack for maintaining order and security.
Professional in security industry known for reliability and effective crowd management. Proven ability to maintain safety protocols and manage emergency situations calmly. Emphasizes teamwork and adaptability to meet evolving event needs while ensuring smooth operations and security.
Experienced with monitoring and managing event security. Utilizes effective communication and conflict resolution tactics to ensure safety. Track record of maintaining vigilant oversight and responding swiftly to incidents.
Overview
14
14
years of professional experience
Work History
Security Event Staff Member
Contemporary Services Company
07.2023 - Current
- Monitored guest access and maintained crowd control during events.
- Responded to security incidents and resolved issues swiftly and effectively.
- Conducted regular patrols to ensure safety of attendees and venue property.
- Collaborated with event staff to streamline entry processes for guests.
Front End Associate
Target Stores
11.2022 - 11.2023
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained organized stockroom, ensuring efficient inventory management and accessibility of merchandise.
- Operated cash register, processing transactions accurately and efficiently during peak hours.
- Collaborated with team members to restock shelves and display products effectively for promotions.
- Ensured cleanliness and safety standards were upheld throughout the sales floor and common areas.
- Adapted quickly to changing priorities in fast-paced retail environment, supporting operational needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Facilitated cash, check and credit transactions on cash register with [Number]% accuracy.
Sales Associate
Comfort One Shoes
07.2016 - 08.2018
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Maintained organized merchandise displays, ensuring products were visually appealing and accessible.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Trained new staff on sales techniques and store policies, fostering a knowledgeable workforce.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed strong relationships with repeat customers, contributing to improved customer loyalty and retention.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Macy's
10.2011 - 05.2014
- Provided exceptional customer service, enhancing shopping experiences and fostering client relationships.
- Managed inventory levels using point-of-sale systems to ensure product availability and minimize stock discrepancies.
- Trained new staff on sales techniques, product knowledge, and customer engagement strategies to improve team performance.
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Collaborated with team members to ensure store cleanliness and organization.
- Maintained accurate cash drawer and balanced registers daily.
- Processed customer transactions efficiently using point-of-sale systems.
- Implemented promotional displays to increase product visibility and sales.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Monitored inventory levels, assisting in restocking merchandise as needed.
- Operated POS terminals and cash drawer balancing.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
Sales and Cashier Associate
Levy Restaurants
07.2011 - 05.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained high standards of cleanliness and organization in service areas.
- Assisted with inventory management, tracking stock levels to minimize shortages.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Trained new staff on operational procedures and customer service protocols.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
No Degree - Art Education
University of The District of Columbia
Washington, District of Columbia, DCNo Degree - Computer Information Systems
Strayer University
Washington, DCHigh School Diploma -
Woodrow Wilson Sr. High
Washington, DC06-1988
Skills
- CCTV monitoring
- Public safety awareness
- Crowd management
- Physical fitness
- Incident reporting
- First aid proficiency
- Access control
- Perimeter patrol
- Threat assessment
- Emergency response
Timeline
Security Event Staff Member
Contemporary Services Company
07.2023 - Current
Front End Associate
Target Stores
11.2022 - 11.2023
Sales Associate
Comfort One Shoes
07.2016 - 08.2018
Sales Associate
Macy's
10.2011 - 05.2014
Sales and Cashier Associate
Levy Restaurants
07.2011 - 05.2014
No Degree - Art Education
University of The District of Columbia
No Degree - Computer Information Systems
Strayer University
High School Diploma -
Woodrow Wilson Sr. High