Crystal Leon
West Palm Beach,FL
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence. I have experience with being able to use the internet and other online software.
- Email communications.
- Creating and managing spreadsheets.
- Using databases.
- Working with word processing documents.
- Online research.
- Image editing.
Overview
2
2
years of professional experience
Work History
Assistant Administration Manager
New Reflections Counseling
10.2023 - Current
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Built highly efficient administrative team through ongoing coaching and professional development opportunities.
- Analyzed workflow processes within an organization to identify areas needing improvement or optimization efforts.
- Navigated insurance company websites to obtain pre-authorizations and referrals to confirm coverage.
- Used Insync to maintain and update patient database and staff records.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones, and responding to emails.
- Confirmed patient appointments via telephone to inform of appropriate preparations needed before the examination.
- Used the provided call list to sort, organize, and prioritize before making outbound calls to potential customers.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Collected digital payments, processed transactions, and updated relevant records.
- Communicated with management to provide feedback on the value and productiveness of the appointment-setting process.
- Scheduled office meetings and client appointments for staff teams.
- Scheduled follow-up calls with potential customers to gain interest in scheduling appointments.
Office Manager
AutoGlass Perfections
12.2021 - 09.2023
- Organized and updated databases, records and other information resources.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Resolved customer problems and complaints.
Photographer
Self Employed Services
09.2021 - Current
- Increased overall productivity by effectively managing schedules appointments, location scouting, equipment maintenance, image processing, and archiving photoshoots.
- Selected and set up appropriate props, backdrops, and lighting.
- Customized photography strategies based on intended use and client preferences.
- Captured stunning images for a variety of projects.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Contributed to marketing materials with compelling visual content to increase brand awareness.
Skills
- Document Control
- Attention to Detail
- Calendar Management
- Scheduling and calendar management
- Planning and Prioritization
- Scheduling
- Team Collaboration
- Data Entry
- Administrative Management
- Document Management
- Administrative background
- Document Review
- Time Management
Timeline
Assistant Administration Manager
New Reflections Counseling
10.2023 - Current
Office Manager
AutoGlass Perfections
12.2021 - 09.2023
Photographer
Self Employed Services
09.2021 - Current
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