Crystal Leonard
Newnan,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Assembly Line Production Worker
Gerresheimer
Peachtree City, Georgia
05.2025 - Current
- Loaded materials into machines and maintained proper inventory levels throughout shifts.
- Assisted in training new employees on assembly line processes and safety protocols.
- Collaborated with team members to meet daily production goals and deadlines.
- Organized production line equipment and materials for assembly tasks.
- Inspected finished products for quality assurance and ensured compliance with standards.
- Maintained cleanliness of work area to promote a safe and organized workspace.
- Reported equipment malfunctions to maintenance for prompt repairs and minimal downtime.
- Communicated effectively with team members regarding production goals and objectives.
Master of Social Work Intern
City of Hope
Newnan, Georgia
01.2025 - 12.2025
- Conducted client assessments to identify needs and develop intervention plans.
- Facilitated group therapy sessions focusing on coping strategies and emotional support.
- Documented client progress and maintained accurate case records for compliance.
- Collaborated with interdisciplinary teams to coordinate client services and support.
- Assessed client needs and developed treatment plans accordingly.
- Maintained accurate records of all client interactions and progress notes.
Patient Access Service Representative
Walmart Health
Newnan, Georgia
05.2023 - 06.2024
- Managed patient registration processes and verified insurance details efficiently.
- Assisted patients with billing inquiries and resolved discrepancies promptly.
- Coordinated with healthcare providers to ensure timely patient appointments.
- Maintained accurate patient records in electronic health systems consistently.
- Educated patients on necessary documentation required for appointments.
- Collaborated with team members to improve patient access workflows effectively.
- Addressed patient concerns with empathy and professionalism in all interactions.
- Assisted with training new staff members on the registration process.
Quality Control Technician
Hello Fresh Warehouse
Newnan, Georgia
08.2022 - 04.2023
- Utilized testing equipment to verify product integrity and performance.
- Inspected incoming products for quality and safety compliance.
- Conducted routine checks on production lines for adherence to specifications.
- Documented inspection results and reported discrepancies to management.
- Collaborated with team members to resolve quality issues promptly.
- Trained new staff on quality standards and inspection procedures.
- Assisted in developing quality improvement initiatives for operational efficiency.
- Maintained cleanliness and organization of the quality control area.
Central Scheduler
Indiana University Hospital
Indianapolis, Indiana
10.2015 - 04.2018
- Coordinated appointment scheduling for multiple departments across the hospital.
- Streamlined the scheduling process to minimize patient wait times effectively.
- Ensured accurate communication between patients and medical staff during scheduling.
- Collaborated with healthcare providers to optimize schedule availability and resource allocation.
- Resolved scheduling conflicts promptly to enhance patient experience and service delivery.
- Assisted in training new staff on scheduling procedures and software usage.
- Managed patient records using electronic health record systems efficiently.
- Verified insurance information to facilitate smooth patient check-ins.
- Answered phone calls in a professional manner while providing excellent customer service.
Recreational Therapist
Community Fairbanks Recovery Center
Indianapolis, Indiana
01.2006 - 06.2010
- Developed therapeutic recreation programs for diverse client needs.
- Facilitated group activities that fostered social interaction and enhanced teamwork among clients.
- Collaborated with multidisciplinary teams to create holistic treatment plans.
- Assessed client progress through observational techniques and feedback sessions.
- Provided individual counseling to support emotional and mental wellness.
- Organized community events that increased client engagement and participation in therapeutic activities.
- Maintained accurate documentation of client participation and progress reports.
- Collaborated with other healthcare professionals to ensure best possible care for patients.
Education
Master of Social Work - Social Work
Chamberlain University
Addison, IL12-2025
Skills
- Patient advocacy
- Case management
- Medical documentation
- Conflict resolution
- Empathetic communication
- Time management
- Social skills development
- Mental health support
- Patient assessment
- Problem-solving abilities
- Teamwork
Timeline
Assembly Line Production Worker
Gerresheimer
05.2025 - Current
Master of Social Work Intern
City of Hope
01.2025 - 12.2025
Patient Access Service Representative
Walmart Health
05.2023 - 06.2024
Quality Control Technician
Hello Fresh Warehouse
08.2022 - 04.2023
Central Scheduler
Indiana University Hospital
10.2015 - 04.2018
Recreational Therapist
Community Fairbanks Recovery Center
01.2006 - 06.2010
Master of Social Work - Social Work
Chamberlain University