Crystal Leslie
New Castle,United States
Summary
Friendly Help Desk Technician with almost 4 years of quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
6
6
years of professional experience
Work History
Help Desk Support
Infocision Management Corporation
08.2019 - Current
- Broke down and evaluated user problems, personal expertise and probing questions.
- Using remote access to fix issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Walked user through series of steps to determine problem and implement likely solution.
- Logged activities in tracking system to maintain accurate, timely records.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Excels in unlocking accounts, resetting passwords, troubleshooting, answering questions, and helping with technical issues
- Provided end-user system and equipment training.
Executive Assistant to the CEO
Brewery Running Series
03.2023 - Current
- Managed filing system, entered data, and completed other clerical tasks.
- Composed and proofread memos, letters, and reports to verify error-free communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
- Used Google Suite to prepare various correspondence, reports, and other written material.
Executive Assistant to the CEO
Appliance Service Expert
08.2022 - 01.2023
- Conferred with customers by telephone, chat or email to provide information about appliance repair services.
- Answered and screened calls per to provide information, schedule appointments and take detailed messages.
- Managed calendars to strategically coordinate meetings, appointments and events.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
Affiliate Streamer
Twitch
03.2018 - 07.2018
- Applied discipline and sense of responsibility toward all team and personal activities.
- Developed and maintained key relationships with fellow streamers.
- Determined areas in need of improvement and optimized strategies to strengthen performance.
Front Desk Receptionist
Hampton Inn By Hilton
12.2017 - 07.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Sales Associate
Country Fair
10.2017 - 12.2017
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor of Science - Psychology
Colorado Technical University
Online07.2021
Skills
- Knowledge Base
- Help Desk Support
- Service Ticket Tracking
- Software and Hardware Assistance
- Critical Thinking
- Reading Comprehension
- Problem Description
- Customer Education
- Technical Support
- Organizational Skills
Indeed Skill Assessments
- Customer focus & orientation — Highly Proficient
- Responding to customer situations with sensitivity
Full results: Highly Proficient - Basic computer skills — Highly Proficient
- Performing basic computer operations and troubleshooting common problems
Full results: Highly Proficient - Verbal communication — Highly Proficient
- Speaking clearly, correctly, and concisely
Full results: Highly Proficient - Identifying and resolving common customer issues
Full results: Highly Proficient - Customer focus & orientation — Highly Proficient
- Responding to customer situations with sensitivity
Full results: Highly Proficient - Customer service — Highly Proficient
- Identifying and resolving common customer issues
Full results: Highly Proficient - Elementary school classroom management — Highly Proficient
- Managing behavior in elementary school classrooms
Full results: Highly Proficient - Work style: Reliability — Expert
- Tendency to be reliable, dependable, and act with integrity at work
Full results: Expert - Typing — Highly Proficient
- Transcribing text
Full results: Highly Proficient - Call center customer service — Expert
- Demonstrating customer service skills in a call center setting
Full results: Expert - Advanced attention to detail — Expert
- Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Expert - Attention to Detail Skills — Highly Proficient
- Measures a candidate’s ability to use diligence when drafting and editing documents.
Full results: Highly Proficient - Management & leadership skills: Impact & influence — Highly Proficient
Timeline
Executive Assistant to the CEO
Brewery Running Series
03.2023 - Current
Executive Assistant to the CEO
Appliance Service Expert
08.2022 - 01.2023
Help Desk Support
Infocision Management Corporation
08.2019 - Current
Affiliate Streamer
Twitch
03.2018 - 07.2018
Front Desk Receptionist
Hampton Inn By Hilton
12.2017 - 07.2018
Sales Associate
Country Fair
10.2017 - 12.2017
Bachelor of Science - Psychology
Colorado Technical University
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