Crystal Lewis
Stafford,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Imaging/Scheduling Coordinator
HCA Houston Healthcare West
04.2023 - Current
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Patient Access Representative
RapidCare Emergency Room
10.2022 - 01.2024
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
Lead Patient Care Coordinator
Hillcroft Medical Center
02.2021 - 04.2023
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
Lead Patient Access Representative
First Choice Emergency Room
07.2014 - 03.2020
- Served as a resource for Patient Access Representatives, providing guidance and assistance with complex registration issues.
- Performed daily audits of patient accounts to ensure accuracy of information entered into system.
- Provided feedback to management regarding employee performance and customer service issues.
Patient Care Coordinator
Primecare Medical Group
02.2012 - 10.2015
- Established strong work network by building professional relationships with physicians and fellow employees.
- Processed patient intake information and updated medical records prior to treatment.
- Communicated with patients to ensure quality of care and develop care plans.
Education
Certified Medical Assistant (NRCMA) -
Fortis College
Houston, TX01.2011
GED -
University of Houston - Downtown
Houston, TX10-2003
Skills
- Quality Assurance
- Staff Coordination
- Strong Work Ethic
- Customer engagement and support
- Schedule Management
- Administrative Support
- Strong empathy
- Registration management
- HIPAA Compliance
- Multitasking and Organization
- Registration and Admissions
- Insurance company knowledgeable
- Insurance Verification
- Payment Processing
- Referral Coordination
Timeline
Imaging/Scheduling Coordinator
HCA Houston Healthcare West
04.2023 - Current
Patient Access Representative
RapidCare Emergency Room
10.2022 - 01.2024
Lead Patient Care Coordinator
Hillcroft Medical Center
02.2021 - 04.2023
Lead Patient Access Representative
First Choice Emergency Room
07.2014 - 03.2020
Patient Care Coordinator
Primecare Medical Group
02.2012 - 10.2015
Certified Medical Assistant (NRCMA) -
Fortis College
GED -
University of Houston - Downtown
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