Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Crystal Lewis

Augusta,GA

Summary

Experienced Customer Service Associate with 12 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction..

Overview

16
16
years of professional experience

Work History

Receptionist

Medical Associates Plus
10.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests for products, services and company information.

Customer Service Representative

Telepeformance USA
06.2019 - 10.2020
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Entered customer interaction details in Microsoft word to track requests, document problems and record solutions offered.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Customer Service Representative

Covergent ERS
08.2018 - 03.2019
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Entered customer interaction details in Microsft Word to track requests, document problems and record solutions offered.

Customer Service Representative

Electrolux Sales & Service Center
05.2012 - 03.2013
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 100% of issues.
  • Exceeded call monitoring expectations through accurate reporting and processing.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Determined customer needs and interests to recommend Electrolux products to customers.

Customer Care Representative

Teleperformance
08.2009 - 03.2012
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Logged call information and solutions provided into computer database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.

Education

High School Diploma -

Westside High School
1002 Patriots Way
06.1993

Associate of Science - Management And Supervision

Augusta Techical College
Augusta, GA
01.2008

Associate of Science - Case Management

Geogia Miltary College
Martinez, GA

Skills

  • Complaint resolution
  • Inbound and Outbound Calling
  • Medical terminology knowledge
  • Technical Support
  • Good listening skills
  • Professional telephone demeanor
  • Training development aptitude

Accomplishments

  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Timeline

Receptionist

Medical Associates Plus
10.2020 - Current

Customer Service Representative

Telepeformance USA
06.2019 - 10.2020

Customer Service Representative

Covergent ERS
08.2018 - 03.2019

Customer Service Representative

Electrolux Sales & Service Center
05.2012 - 03.2013

Customer Care Representative

Teleperformance
08.2009 - 03.2012

High School Diploma -

Westside High School

Associate of Science - Management And Supervision

Augusta Techical College

Associate of Science - Case Management

Geogia Miltary College

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Crystal Lewis