Summary
Overview
Work History
Skills
Timeline
Generic

Crystal Lewis

Statesville,NC

Summary

Energetic Dental Front Office Receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.

Overview

17
17
years of professional experience

Work History

Dental Front Office Receptionist

Dr. Phillip Beaver, DDS, PA
06.2021 - Current
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient referrals to other medical specialists.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.

Patient Service Representative

Wake Forest Baptist Health
02.2008 - 05.2021
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used EPIC software to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Compiled and reviewed medical charts.
  • Explained plans for treatment and payment options.
  • Educated patients on medicine and at-home healthcare tools.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Kept current with literature and felid advancements to advocate to and for patients.

Skills

  • Mail Sorting and Distribution
  • Office Supplies and Inventory
  • Operational Requirements
  • Phone and Email Etiquette
  • Appointment Scheduling
  • Reminder Calls
  • Insurance Verification
  • Accounts Payable and Accounts Receivable
  • Office Opening and Closing
  • Payment Processing
  • Organization and Time Management
  • Medical Recordkeeping
  • Taking Client Histories
  • HIPAA Compliance
  • Front Office Management
  • Patient Scheduling
  • Team Meetings
  • Referral Verification
  • Payment Scheduling and Collection

Timeline

Dental Front Office Receptionist

Dr. Phillip Beaver, DDS, PA
06.2021 - Current

Patient Service Representative

Wake Forest Baptist Health
02.2008 - 05.2021

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Crystal Lewis