Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Honors & Affiliations
Generic

Crystal Leyva

Lockhart,TX

Summary

Dedicated and community-focused professional with a Bachelor of Science in Criminal Justice Administration and 18+ years of experience in administrative support, customer service, and data management. Known for exceptional communication, problem-solving, and empathy — skills that translate directly into success in case management, law enforcement support, and advocacy roles. Recognized for academic excellence and integrity as a member of Alpha Phi Sigma, Order of the Sword and Shield, and The National Society of Leadership and Success. Passionate about supporting justice, fairness, and rehabilitation while bringing structure, accuracy, and compassion to every role. Seeking opportunities in court administration, probation and parole support, casework, or victim advocacy — areas where I can help individuals navigate systems and contribute to safer, more equitable communities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Assistant III / Bookkeeper / Data Processor

Austin Independent School District
05.2022 - Current
  • Manage financial and attendance records, student data records, purchase orders, and budget tracking.
  • Prepared reports and presentations using Microsoft Office Suite, improving communication with stakeholders.
  • Trained new administrative staff on operational procedures, fostering a collaborative team environment.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Support campus operations through efficient data management and compliance with district policies.
  • Serve as a liaison between administrators, staff, and families to ensure smooth daily operations.
  • Managed scheduling and coordination for school events and meetings, ensuring efficient use of resources.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed comprehensive reports to support data-driven decision making among executives.

Attendance Specialist III

Austin Independent School District
02.2021 - 05.2022
  • Monitored attendance compliance and coordinated with parents and staff to improve engagement.
  • Prepared reports for district and state audits with 100% accuracy.

Client Services Administrator

MSB Consulting – Medicaid to Schools
11.2018 - 07.2020
  • Assisted school districts in managing Medicaid reimbursement claims and maintained confidential client data.
  • Supported compliance reviews and communicated directly with district representatives to ensure accurate reporting.
  • Kept management informed about potential risks or concerns regarding specific client situations.
  • Acted as liaison between clients and company resources, ensuring timely resolutions to complex issues.
  • Participated and contributed to collaborative research projects.
  • Administer and resolve Medicaid inquiries from MSB personnel, ensuring accurate information and timely responses.
  • Audit and maintain quarterly RMTS rosters and participant lists to ensure compliance with federal and district reporting standards.
  • Support and coordinate onsite training sessions to enhance staff understanding of Medicaid and RMTS processes.
  • Actively participate in status and coordination meetings to communicate progress, identify issues, and implement improvements.
  • Oversee data collection, analysis, and preparation for precise and efficient data entry.
  • Collaborate with district departments and external auditors to ensure audit requests are addressed thoroughly, accurately, and within required timelines.

Patient Care Technician

St. David’s South Austin Medical Center
03.2017 - 11.2018
  • Delivered compassionate care and administrative support in a fast-paced medical setting.
  • Monitored patient needs and maintained accurate health documentation.
  • Monitored vital signs, documenting changes in patient conditions accurately.
  • Collaborated with multidisciplinary teams to ensure comprehensive patient treatment plans.
  • Advocated for patients' needs, ensuring effective communication between medical staff and families.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Managed patient records and maintained confidentiality in compliance with HIPAA regulations.
  • Coordinated scheduling of appointments, ensuring efficient use of time and resources.
  • Streamlined administrative processes, improving overall office efficiency and workflow management.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Answered multi-line telephone system, provided information, and directed calls.

Education

Bachelor of Science - Criminal Justice Administration

University of Phoenix
06.2025

High School Diploma - undefined

LBJ High School
01.2008

Skills

  • Case & Records Management
  • Data Processing & Bookkeeping
  • Conflict Resolution & Client Support
  • Communication & Relationship Building
  • Office Administration & Scheduling
  • Policy Compliance & Confidentiality
  • Leadership & Team Collaboration
  • Critical thinking
  • Meticulous attention to detail
  • Strong problem solver
  • Microsoft Office Suite
  • Office management
  • Deadline oriented

Certification

  • Orientation & Leadership Training Certificate
  • Foundations of Leadership Certificate
  • Statement of Participation – Digital Forensics
  • Basic Mathematical Modeling

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant III / Bookkeeper / Data Processor

Austin Independent School District
05.2022 - Current

Attendance Specialist III

Austin Independent School District
02.2021 - 05.2022

Client Services Administrator

MSB Consulting – Medicaid to Schools
11.2018 - 07.2020

Patient Care Technician

St. David’s South Austin Medical Center
03.2017 - 11.2018

High School Diploma - undefined

LBJ High School

Bachelor of Science - Criminal Justice Administration

University of Phoenix

Honors & Affiliations

Alpha Phi Sigma – National Criminal Justice Honor Society, Order of the Sword and Shield – Homeland Security Honor Society, The National Society of Leadership and Success

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Crystal Leyva