Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Liao

Richmond,TX

Summary

Highly motivated professional with over 17 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

17
17
years of professional experience

Work History

Franchise Owner

SUBWAY®Restaurants
Richmond, TX
06.2006 - Current
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Education

Associate of Applied Science - Cosmetology

Houston Community College
Houston, TX
12.2014

Skills

  • Sales Team Development
  • Cross-Functional Team Management
  • Performance Improvements
  • Policy Development and Enforcement
  • Quality Assurance
  • Supervision and Training
  • Recruitment and Hiring
  • Performance Assessment
  • Records Organization and Management
  • Staff Scheduling
  • Sales Tracking
  • Employee Motivation
  • Decision Making
  • Problem Anticipation and Resolution
  • Budget Control

Timeline

Franchise Owner

SUBWAY®Restaurants
06.2006 - Current

Associate of Applied Science - Cosmetology

Houston Community College
Crystal Liao