Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRYSTAL LINARES

LONG BEACH

Summary

Polite and attentive demeanor offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Program Aide

Detour Behavioral Health
03.2025 - Current
  • Assisted in program development and implementation to enhance participant engagement and satisfaction..
  • Monitored participant progress, providing feedback and support to foster individual growth and success.
  • Collaborated with team members to refine processes, improving efficiency in program delivery.
  • Evaluated program outcomes, identifying areas for improvement and recommending strategic enhancements.
  • Developed strong relationships with community partners, expanding collaboration opportunities for mutual benefit.
  • Managed both digital and physical filing systems and retrieved documents as required.

Shelter Support Worker

Volunteers of America
01.2025 - Current
  • Provide essential support to shelter residents, enhancing daily operations and resident satisfaction.
  • Coordinate with team members to address resident needs, ensuring a safe and welcoming environment.
  • Implement effective communication strategies, fostering strong relationships with residents and staff.
  • Provide compassionate support to shelter residents, ensuring their safety and well-being. Collaborate with team to implement effective care strategies.

Credit Repair Office Assistant

First Choice LLC
08.2020 - 12.2022
  • Updated customer records to ensure accurate business documentation.
  • Processed payments and issued receipts, maintaining up-to-date account balances.
  • Reviewed and corrected documents to ensure error-free communication.
  • Streamlined credit repair processes, enhancing operational efficiency and customer satisfaction through meticulous record-keeping and account management.

Sales Representative

Ashley Furniture Homestore
05.2017 - 10.2019
  • Built strong customer relationships, boosting sales and enhancing client satisfaction.
  • Provided accurate product information, driving informed purchase decisions.
  • Handled orders and inquiries across multiple channels, ensuring seamless customer service.
  • Utilized tailored sales strategies to effectively upsell to new and existing clients.
  • Consistently met company goals through adherence to strategic initiatives.

Financial Aid Office Assistant

East Los Angeles Community College
02.2013 - 10.2014
  • Guided students through FAFSA, enhancing understanding of financial aid options and eligibility.
  • Delivered personalized financial aid advice, helping students make informed decisions.
  • Resolved customer inquiries promptly, boosting satisfaction and retention rates.

Education

No Degree - SUD Counseling

Long Beach City College
Long Beach, CA

Skills

  • Advocacy skills
  • Informed trauma care
  • Centering survivors in approaches
  • Recovery facilitation
  • Spanish language skills
  • Collaboration and teamwork
  • Positive mindset
  • Adaptable and flexible

Timeline

Program Aide

Detour Behavioral Health
03.2025 - Current

Shelter Support Worker

Volunteers of America
01.2025 - Current

Credit Repair Office Assistant

First Choice LLC
08.2020 - 12.2022

Sales Representative

Ashley Furniture Homestore
05.2017 - 10.2019

Financial Aid Office Assistant

East Los Angeles Community College
02.2013 - 10.2014

No Degree - SUD Counseling

Long Beach City College

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