Crystal Lindsey
Rochester,NY
Summary
Dynamic leader with a proven track record at Spectrum and AT&T, adept in operational efficiency and team development. Elevated a team to top 3 in sales, excelling in inventory management and relationship building. Mastered promotional planning and personnel development, consistently exceeding sales KPIs.
Overview
18
18
years of professional experience
Work History
Store Manager
Spectrum
01.2019 - Current
- Manager and Support a team of 8 Store Representatives, ensuring exceptional customer service and consistent achievement of Sales KPIs
- Started as a Store Representative in September 2019, and promoted to Store Manager in January 2021.
- Recognized as a top performer, ranking #3 in the company.
- Lead sales initiatives, coach, and develop team members to exceed goals.
- Developed a sales script for the company, employing a consultative selling methodology.
- Handle customer complaints professionally, maintaining the company's reputation.
- Manage store inventory, regularly audit monthly store cash
- Generate daily reporting on sales and operational metrics
- Recruit and Hire Store representatives
- Created effective business plans to focus strategic decisions on long-term objectives.
Supervisor
AT&T (via Sutherland Global Services)
Rochester, NY
10.2006 - 08.2019
- Hired in 2006 at Cox Communications, which is a program within Sutherland that handled tech calls, troubleshooting, dispatching technicians, and billing.
- 2008 I was then asked to join the CCOD, which was an Operations Team that handled productivity and efficiency, responsible for overseeing the day-to-day operations of a business unit, managing a team of employees to ensure efficient processes, meet performance goals, and deliver high-quality products or services by monitoring performance metrics, identifying areas for improvement, and implementing solutions while adhering to company policies, also ensuring everyone was readily available to take all incoming calls.
- 2010 - I began my career as a commission-based sales supervisor, who managed a team of 20 agents for AT&T. Also located in Sutherland Global.
- My team quickly became a top performer, averaging 150 to 200 sales per month, per agent.
- Provide guidance, instruction, and leadership to the team.
Education
Associate of Business Administration -
Rochester Business Institute
01-2008
Skills
- Promotional planning
- Operational budgeting
- Hourly shift management
- Store operations oversight
- Personnel development
- Customer response
- Recruiting and hiring
- Merchandise planning
- Store opening and closing
- Team development
- Relationship building and management
- Operational efficiency
- Inventory control
- Inventory management
Timeline
Store Manager
Spectrum
01.2019 - Current
Supervisor
AT&T (via Sutherland Global Services)
10.2006 - 08.2019
Associate of Business Administration -
Rochester Business Institute
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